What are the responsibilities and job description for the Cisco WebEx Senior Data/Business Systems Analyst position at Link Technologies?
Job Details
- JOB-7250
- Cisco WebEx Senior Data/Business Systems Analyst
- Denver, CO (Hybrid)
- Contract
- Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Cisco WebEx Senior Data/Business Systems Analyst to join our team.
JOB SUMMARY
This position will play a key role in supporting the transition from an on-premises Cisco Call Manager system to the Cisco WebEx Cloud Calling platform for multiple agencies. Primary responsibilities include gathering and analyzing business requirements, translating them into detailed technical specifications, and creating and maintaining documentation and process flows. This role will also assist with the validation and refinement of requirements and provide support for user acceptance testing as needed. This position will report to the network and voice engineering manager and will receive day-to-day guidance from the assigned project manager and the technical services voice engineering team.
REQUIREMENTS- Minimum of three (3) years of current, professional experience analyzing and optimizing applications, including at least two (2) years of experience leading projects of varying sizes.
- Foundational understanding of telephony features, voice technologies, and solutions.
- Familiarity with telecommunications systems, contact center operations, and omnichannel communication platforms.
- Experience with database collection methodologies.
- Proficient with both digital and analog telecommunications systems.
- Skilled in gathering, refining, and validating complex business requirements, including identifying interdependencies, risks, and issues.
- Experience in developing user requirements documentation.
- Ability to create both technical and functional system specifications and translate business needs for voice engineering teams.
- Involved in data mapping activities.
- Proficient in creating and maintaining flow diagrams using tools such as Lucidchart, Microsoft Visio, and Excel.
- Experience managing communications and coordination with various departments and agencies.
- Proven ability to identify and recommend improvements that enhance project timelines and overall efficiency.
- Strong team collaboration skills, with a track record of delivering results alongside peers, clients, and vendors.
PREFERRED (NOT REQUIRED)- Experience with Cisco Call Manager, Unity voicemail, and AWS Connect Cloud Contact Center solutions.
- Prior experience working in the public sector, particularly at the municipal or county level.
RESPONSIBILITIES- Work an aggressive timeline to gather telecommunications user data from various agencies.
- Partner with Tech Services Network and Voice Engineering Team to understand known and needed business processes, system requirements, and integration requirements.
- Create and maintain functional process analysis documentation such as data mapping, call flows, and technical requirements documents which identifies and recommends resolution of any process / system / integration-related gaps with the pre-existing Cisco voice system provided by the project team.
- Perform technical process evaluation and analysis along with recommending data collection methodologies.
- May provide go-live support and immediate post-production support activities as needed.
- Follow TS best practices, including documentation, project methodologies, and change management processes.
- Find the appropriate users for the next migration based on department and location.
- Find phone numbers for those users from CUCM, CUC, Unity, and Workday.
- Send emails to managers and users to verify those numbers along with the list of questions the team has already defined.
- Find out if there are any public area phones in the locations to be migrated.
- Interviewing managers for and document any "special telephony needs" (shared lines and their users, Hunt Groups and their associated users, call handlers, group voicemail boxes and the email address with their associated users, and pickup groups.
- Cross checking the responses from managers and users on the phone number list to verify numbers.
- Coordinating with the network and voice engineering team on each step.
- Verify user, number, and location list is updated with all information found.
- Handoff list to operations team after migration is completed so they can pick up phones from desks.
- Work cooperatively with tech services engineers, Cisco value added reseller advanced network management, project management, and tech services leadership.
Pay range: $65-75/hr
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $65 - $75
