Field Operations Manager

JOB SUMMARY

This position handles basic desktop, printer, and network installation, configuration, and troubleshooting at designated locations. Performs fundamental server setup, installation, and configuration. Uses network server administrative tools to perform system tasks. Provides training and guidance to the Field Operations team, ensuring successful project completion and that customer needs are met.

QUALIFICATIONS

Bachelor's degree in computer science, business, or a related field, or an equivalent of four (4) additional years of relevant experience in lieu of this educational requirement.

• Advanced degrees, such as an MBA, or two (2) additional years of experience, are preferred.
• Minimum six (6) years of progressively advancing experience in systems administration and / or technical supervision.
• Experience in managing the systems lifecycle.
• Strong leadership, problem-solving, and communication skills are crucial.
• Ability to mentor and develop team members, implement security best practices, and stay informed about emerging technologies.
• Highly organized, proactive, and able to collaborate effectively with IT leadership and stakeholders.

LICENSES, REGISTRATIONS or CERTIFICATIONS

• Prefer related technical and security certifications from vendors or standards groups, i.e., Microsoft, Cisco, or International Information System Security Certification Consortium (ISC2).

RESPONSIBILITIES

• Manage the planning, installation and integration of networks for all user devices including desktop, laptop, audio-visual, and mobile devices.
• Directly audit switches and network equipment using district management consoles as well as oversee the processes by which the team jointly monitors these systems for performance, tuning, and appropriateness of configuration.
• Provide back-up support to analyze, diagnose, and maintain district computing systems in assigned geographic areas.
• Supervises the field operations team to ensure that projects meet success criteria and exceed service level agreements or customer expectations.
• Coordinates projects and operational responsibilities of the team to balance load and manage demand to maximize operational quality of service and the rate of innovation.
• Report analysis and strategic planning to the director of field engineering to ensure that the performance of individuals and teams is the level necessary to assure success on projects and initiatives.
• Coordinate with all members of information technology leadership to ensure that internal and external service level agreements and project progress are on track.
• Evaluate, facilitate, and provide training for field operations.
• Personally maintain the professional technical ability to evaluate and direct the quality of configuration and service provided by field engineering.
• Responsible for performance evaluation and growth plans of the field operations team.
• Responsible for college aide employee initial training and placement in the field to help assist the field operations team.
• Manages the planned test processes to maximize network and device fleet quality of service.
• Provide a change management process and log configurations to ensure accountability and facilitation of forensics and root cause analysis of network incidents.
• Coordinates with leadership and project managers to prioritize project deadlines in relation to departmental resources and operational load.
• Manage expectations and appropriateness of messaging to facilitate strong collaborative relationships and realistic perspectives.
• Owns all aspects of communication between IT field operations team and other IT teams and helps to develop and implement communication plans in support of various projects and initiatives.
• Works with IT service desk to ensure ticket prioritization and escalation process are implemented.
• Ensure security best practices, incident response, evidence handling, and protection of data privacy in regards to field engineering under the direction of the principal systems architect and security lead.
• Facilitate security awareness, best practice, and education in support of the field operations team, end-users, and active district vendors.
• Maintain a research regimen of emerging technologies, practices, and policies that might advance the capabilities, service qualities, and security posture.
• Perform other job duties as assigned.

Salary Range : $94,531 - $118,164

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity / expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

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Salary : $94,531 - $118,164