Project Manager – Business License Accela Implementation

Link Technologies (LinkTechConsulting.com), a Las Vegas, NV based IT consulting firm, is currently seeking a Project Manager – Business License Accela Implementation to join our team.

JOB SUMMARY

This position will oversee the complete deployment of the Accela Civic Platform for business licensing. This role is responsible for ensuring the successful system configuration, data migration, and stakeholder coordination, while ensuring compliance with government regulations. This position will collaborate with IT, business licensing teams, and vendors to deliver a fully functional and efficient licensing system. A strong onsite presence is required to support project execution, testing, training, and user adoption.

QUALIFICATIONS

• Minimum of eight (8) years of experience in the information technology field.
• Minimum of four (4) years of hands-on experience with the Accela Civic Platform is highly preferred.
• Minimum of two (2) years of experience in business licensing.
• Bachelor’s degree or equivalent experience.
• Experience working onsite with government agencies.
• Minimum of four (4) years of experience managing software application implementation projects in large-scale systems, particularly with cloud-based technologies.
• Strong understanding of Comprehensive License Information Processing System is a plus.
• Practical experience in creating both technical documentation and user-friendly content.
• Excellent ability to analyze and solve problems, combined with a proactive, creative, and resourceful approach.
• Proven track record of collaborating effectively in a fast-paced, team-oriented environment.
• Strong organizational, documentation, communication, and interpersonal skills.
• Skilled at communicating effectively with software providers, vendors, and internal stakeholders across all levels.
• Demonstrated ability to manage multiple tasks, work under pressure, and meet tight deadlines.
• Exceptional written and verbal communication skills in English, with fluency in both written and spoken formats.
• Hands-on experience with ServiceNow, Jira, or other similar workflow management tools.
• Proficient in Microsoft Office Suite, including Microsoft Project.

SCOPE OF WORK

• Develop and maintain a detailed project plan, timeline, and resource allocation.
• Ensure the project stays within scope, and timeline constraints.
• Provide regular status updates and reports to stakeholders and leadership
• Lead the configuration and deployment of Accela Civic Platform for Business Licensing.
• Collaborate with internal teams and vendors to migrate data from legacy systems.
• Customize Accela workflows, scripting, and integrations to meet agency needs.
• Act as the primary liaison between IT, Business Licensing, and Accela consultants.
• Facilitate meetings, workshops, and training sessions for end-users.
• Provide onsite and virtual training for licensing staff.
• Ensure smooth communication and coordination between departments and vendors.
• Work onsite as needed to troubleshoot issues and ensure system adoption.
• Provide hands-on guidance during testing, training, and go-live phases.
• Address and resolve technical or process-related roadblocks promptly.
• Oversee User Acceptance Testing (UAT) and resolve system defects.
• Develop training materials and conduct end-user training sessions.
• Ensure a seamless transition from legacy systems, minimizing disruptions.
• Lead the full lifecycle of the Accela Business License Implementation project.
• Coordinate with internal and external teams for configuration, integration, and deployment.
• Ensure system customization, migration, and training are successfully completed.
• Deliver a fully functional, compliant, and user-friendly business licensing system.
• Provide post-implementation support to resolve issues and improve processes
• Gather, oversee business licensing requirements from stakeholders.
• Assist, develop and implement customized workflows, scripts, and user roles in Accela.
• Assist with deploying the module in a production environment with minimal disruption.
• Monitor performance, address post-launch issues, and ensure adoption.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Las Vegas, NV 89134 (Preferred)

Ability to Relocate:

• Las Vegas, NV 89134: Relocate before starting work (Preferred)

Work Location: In person