What are the responsibilities and job description for the Service Desk Technical Analyst position at Link Technologies?
Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is seeking a Service Desk Technical Analyst to join our team.
JOB SUMMARY
The role entails diagnosing and resolving IT issues, handling service requests, and maintaining a high standard of customer satisfaction. The analyst will collaborate with other IT teams to escalate and address more complex issues, helping to enhance the overall efficiency and effectiveness of the IT service desk.
QUALIFICATIONS
- Minimum two (2) years of experience in a support or customer service role, ideally within an IT service desk environment.
- Ability to obtain and maintain any necessary certifications or licenses as required by law or company policy.
- Knowledge of ITIL and IT service management practices.
- In-depth understanding of computer systems, networks, and software applications.
- Familiarity with IT service management systems and ticketing tools (e.g., ServiceNow, Remedy, Jira) as well as other relevant software applications is a plus.
- Strong communication, problem-solving, and customer service skills, with the ability to collaborate effectively in a team setting.
- Flexibility to work various hours, including evenings, weekends, and holidays as required.
- Excellent interpersonal skills with the ability to communicate clearly and interact professionally with management, team members, and external contacts of diverse backgrounds and experience levels.
PREFERRED
RESPONSIBILITIES
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity / expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
