What are the responsibilities and job description for the Universal banker position at LINKBANK?
Description :
General Responsibilities / Job Summary :
This employee would create a differentiating experience for all visitors to the solution centers. Responsible for achieving solution center goals through efficient and accurate transaction processing, while providing needs-based client solutions.
Essential Functions / Duties :
- Embrace the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE and infuse those values throughout the company.
- This position requires the employee to possess a positive attitude and willingness to learn, while providing superior client services to all members of LINKBANK.
- Ensures a differentiating client experience through handling client transaction needs via in person, drive-thru, or telephone.
This includes but is not limited to accepting deposit and withdrawals, cashing checks, processing mortgage & loan payments, loan advance requests, verifying cash & check endorsements, processing change orders, opening new accounts, online banking resolution, debit card resolution, safety deposit box access, and issuing Official Checks.
- Process and log mail, night depository and ATM deposits (if applicable).
- Maintaining Solution Center records and information in accordance with Retail Operations Guidelines to ensure operational soundness and compliance for audit purposes.
- Accurately and efficiently completes Currency Transaction Reports and Reg CC Forms.
- Responsible for daily balancing of cash drawers and vault; and filing and maintaining audit records of this process.
- Ordering, sending, and balancing cash and coins for shipment to / from the Federal Reserve.
- Ordering supplies and maintaining stock of items utilized in the Solution Centers.
- Assist with training new employees and / or interns.
- Supports team sales process by reviewing client profiles, offering additional solutions, and referring clients to the appropriate team member.
- Adheres to internal controls, operational procedures, and risk management policies, while remaining informed of all changes to policies and procedures.
- Other duties as assigned.
Requirements :
Minimum Qualifications :
Education / Training : High School Diploma or equivalent.
Knowledge / Skills / Abilities :
- Ability to juggle multiple priorities with clear direction from supervisor.
- Attention to detail, problem solving and the ability to be proactive.
- Basic knowledge of bank products and services.
- Strong ability to comply with policies and procedures.
- Strong computer knowledge and Microsoft Windows skills required.
- Satisfactorily completes required annual regulatory training.
- Strong client service skills with the ability to listen with professionalism, patience and empathy.
- Strong interpersonal, communication, leadership and organizational skills.
Experience : Prior teller experience preferred or at least 1 year cash handling and client service experience.
Required Certification / Licenses :
Travel Requirements : Ability to travel to all locations in the bank's footprint as needed.
Physical and Mental Job Requirements :
- Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and other employees.
- Must be able to read and comprehend, sometimes complex schedules, and details to process correspondence accurately, while providing exceptional client service.
- Must have physical stamina for extended periods of standing and / or walking.
- Must have visual acuity required to work at a computer terminal.
- Mobility enough to coordinate activities in the department and lifting no more than 20 pounds may be required.
Working Conditions :
Indicate how often the following physical demands are required to perform the Essential Functions listed above.
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Last updated : 2024-11-17
