What are the responsibilities and job description for the Customer Service Representative position at Linked Light Pulse?
Department: Linked Light Pulse
Location: Denver, CO
Compensation: $39,000 - $48,000 / year
Job Description:
As a Customer Service Representative at Linked Light Pulse, you'll play a crucial role in ensuring positive experiences for our clients by providing prompt, reliable, and friendly support. You'll be the primary contact for customers, handling inquiries, resolving issues, and delivering high-quality assistance. We are looking for someone who is detail-oriented, empathetic, and enthusiastic about helping others.
Key Responsibilities
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify and troubleshoot customer issues, providing accurate solutions and guidance.
- Keep detailed records of customer interactions and transactions.
- Collaborate with internal teams to ensure prompt resolution of customer concerns.
- Proactively seek ways to improve the customer service experience.
- Assist in creating customer service documentation to enhance efficiency.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Empathetic and patient, with a customer-first attitude.
- Ability to work effectively both independently and in a team setting.
- Proficiency with CRM software and Microsoft Office Suite.
- Experience in customer service is preferred but not required.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company matching.
- Generous paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- A supportive, inclusive work environment.
Salary : $39,000 - $48,000
