What are the responsibilities and job description for the Customer Support Assistant position at Linked Light Pulse?
Department: Linked Light Pulse
Location: Chicago, IL
Compensation: $48,000 - $52,000 / year
Job Description:
We are looking for a detail-oriented and proactive Customer Support Assistant to join our dynamic team in Chicago, IL. The ideal candidate will provide exceptional customer service, manage inquiries, and resolve issues while ensuring a positive experience for our clients. You will work closely with the customer support team to maintain high levels of satisfaction and improve our service offerings.
Key Responsibilities
Responsibilities:
- Provide prompt and professional assistance to customers through phone, email, and chat channels.
- Assist customers with product-related questions, troubleshooting, and inquiries.
- Process orders, returns, and exchanges, ensuring timely and accurate completion.
- Maintain accurate records of customer interactions, transactions, and issues.
- Escalate complex issues to senior team members as needed.
- Collaborate with other departments to ensure efficient problem resolution.
- Identify and provide feedback on common customer concerns to improve service quality.
Skills & Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Customer-focused with a passion for helping others.
- Detail-oriented with strong organizational skills.
- Proficiency in using customer support software and Microsoft Office Suite.
- Previous experience in customer service or support is preferred.
Benefits:
- Competitive salary between $48,000 and $52,000 per year.
- Opportunities for professional growth and advancement within the company.
- Comprehensive training to help you succeed in your role.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A supportive and collaborative work environment.
Salary : $48,000 - $52,000
