What are the responsibilities and job description for the Implementation Specialist US market position at Linker Cloud?
BaseLinker is an All-In-One Multi-Channel Management System trusted by over 27k companies globally . BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels. On top of best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows, we offer over 1,000 integrations including Amazon, eBay, Walmart, TikTok, Shopify, WooCommerce, Magento, ShipStation, EasyPost, UPS, FedEx, DHL, Odoo, QuickBooks, Xero, Slack, Gmail, FreshDesk and many more.We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!As an Implementation Specialist , you will empower BaseLinker US clients to transform their e-commerce businesses into automated multi-channel operations . You will manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.Experience excellent communication skills and ability to establish long-term relationships with clientsdemonstrated excellence in project management andmultitasking skillsknowledge of the US e-commerce landscape and hands-on experience in e-commerce related software / SaaS products, e.g. Amazon Seller Central, eBay, Shopify, etc.knowledge of PHPability to work independentlyBonus qualifications / nice to have : knowledge of HTML and CSSexperience in configuring online storesexperience in B2B software onboardingTasks map out clients’ business processes and requirementscraft detailed project outlines and timelines for multiple small to medium-sized projectsfacilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflowscarry out the implementation of the BaseLinker system remotely / at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolutionevaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in questionnavigate customers through the setup of supplementary systems or tools to enhance the functionality of the core productconduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as neededOur offer competitive pay package and benefits ( PTO, 401k, health insurance)fully remote workprofessional growth opportunities , as we rapidly scale in the US#J-18808-Ljbffr