What are the responsibilities and job description for the Customer Service Support Manager position at Links Merchant Services?
Are You Ready to Start 2025 Right?
Passion, excitement, and global collaboration are at the heart of what we do at Link Merchant Services. We’re on a mission to revolutionize global payments, helping our clients get paid and their customers pay effortlessly—no matter where they are in the world.
Who We Are
LINKs is a global payments enablement and software company, founded 6 years ago to tackle the challenges of cross-border payments using cutting-edge technology. Our LINK Merchant Service software provides corporate clients with a secure platform to collect payments, while empowering participants to choose their preferred payment methods.
LINKs connects clients to the most popular payment solutions, enabling them to accept payments from over 180 countries, including VISA, Mastercard, and various local alternative payment options.
The Revolutionary Impact of Autonomous Payments and AI in Global Payout and Payins Solutions"
The Opportunity
LINKs is seeking a Global Customer Support Manager to lead our Global Services Team. This role is pivotal to ensuring the seamless operation of our customer support department and driving innovation in the fintech space.
You will oversee a multidisciplinary team that includes project management, tool optimization, quality assurance, content management, and data analytics. By fostering collaboration with customer support leads, you’ll play a vital role in scaling and enhancing the health of our Client & Payment Experience department.
We’re looking for a forward-thinking, technology-savvy leader with a proven history of growing operational teams and implementing innovative, AI-optimized solutions.
Key Responsibilities
- Optimize Processes
Identify inefficiencies in customer service workflows and implement cross-functional solutions.
Work with customer service leadership and product teams to enhance the customer journey.
Partner with senior management to scale customer service functions in alignment with company objectives.
Analyze data to evaluate the impact of initiatives and influence project prioritization. Present key findings to executive leadership.
Design and implement new support channels and service offerings.
Provide continuous training, coaching, and development opportunities for the Global Services Team.
Develop and execute comprehensive plans for cross-functional projects.
Align department KPIs and execution plans with company-wide strategies.
What We’re Looking For
What We Offer
Ready to Join Us?
Submit your application today! We can’t wait to get to know you. Our hiring process includes 2–4 rounds of interviews with hiring managers and team members.
Let’s redefine global payments together.