What are the responsibilities and job description for the Customer Success Manager position at Linq?
Location: Birmingham, AL
Department: Customer Success
Employment Type: Full-Time (In Office)
Reports to: Director of Customer Success
At Linq, we are transforming the way the world connects.
We’re looking for a Customer Success Manager (CSM) who’s early in their career but ready to make a big impact. If you’re hungry for growth, thrive in a fast-paced startup, and are willing to put in the work to master customer success, this is your chance. You’ll be responsible for driving customer retention and expansion—measured against strict performance metrics—while delivering a world-class experience for our users.
What You’ll Do
1. Customer Engagement & Retention
- Own a portfolio of SMB and mid-market customers, ensuring they reach key milestones.
- Lead onboarding to set customers up for long-term success.
- Proactively engage customers via email, chat, and phone to provide strategic guidance and solutions.
- Be held accountable for churn prevention and renewal success, with clear retention KPIs.
2. Growth & Expansion
- Build strong customer relationships and identify upsell opportunities.
- Educate customers on Linq’s full feature set to maximize their value.
- Consistently hit or exceed expansion goals by driving customer adoption and identifying growth potential.
3. Execution & Hustle
- Track key customer success metrics and document insights in our CRM.
- Analyze customer feedback and provide actionable recommendations to improve retention.
- Collaborate with Support, Sales, and Product teams to create a seamless customer experience.
- Be adaptable, work hard, and take ownership in a high-growth startup environment.
What You’ll BringExperience:
- 1-2 years in Customer Success, Account Management, or a similar customer-facing role.
Skills & Attributes:
- Hungry to learn and ready to put in the effort to grow your career.
- Strong communicator who builds genuine relationships with customers.
- Competitive and driven by hitting targets (retention and expansion metrics matter).
- Organized, proactive, and able to manage multiple accounts effectively.
- Comfortable with CRM tools (HubSpot, Salesforce, or similar) and quick to adopt new tech.
Why Linq?
- Clear performance goals and a direct impact on customer and business growth.
- High-growth startup environment where effort and results are rewarded.
- Work alongside a supportive team that values hustle, ownership, and execution.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Application Question(s):
- What would make you a good fit at Linq?
Ability to Commute:
- Birmingham, AL 35203 (Preferred)
Ability to Relocate:
- Birmingham, AL 35203: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000 - $55,000
