What are the responsibilities and job description for the ITS Tier I Help Desk position at LinTech Global, Inc.?
ITS Tier I Help Desk
LOCATION: Presidio of Monterey, CA
Salary: $65K
Position Overview:
· The persons in this position provide telephone, walk-in or office support services in addition to the assessment of customer needs, resolution of issues and documentation of steps taken.
Job Duties:
· OS support, Account support (password resets, account unlocks, basic account troubleshooting), basic software support, basic hardware diagnostics, software installation, and document customer requests and steps taken to resolution.
· Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems
· Recognizing and escalating more difficult problems to Tier 2 support
Job Requirements:
· Educational requirements include an AS/AA Degree in a related discipline from an accredited college or university or the equivalent technical experience.
· Experience requirements include zero to five years of related experience.
· Knowledge of macOS, Windows, and iOS
Required Qualifications:
· A CE certification
Other Requirements:
US Citizen
Secret clearance
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified, small business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on “Top 50 Companies to Watch”, Washington Technology’s Annual “FAST 50”, and Inc. 500's List of “Fastest Growing Private Companies”. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match; up to 5%, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $65,000
