What are the responsibilities and job description for the System Administrator/ User Support – Onsite Field Office Technical Support position at LinTech Global?
LinTech Global Inc. is recruiting for a System Administrator/ User Support - Onsite Field Office Technical Support to support our contract at the IRSCI in Washington, DC.
User Support requires continual daily hands-on IT support activities in the Federal Law Enforcement Training Center (FLETC) in Brunswick, GA and in Headquarters (HQ) in Washington, D.C.
RESPONSIBILITIES:
Support generally follows Standard Operating Procedures (SOP) for day-to-day support of classroom activities in FLETC. to include:
- troubleshooting various client hardware, network, client image requirements, inventory of all equipment, etc.
- Support in HQ generally follows SOPs and is required to ensure HQ Executives and the Chief of CI have ample onsite service to quickly resolve general IT issues and complete Field Office daily support such as inventory.
- The onsite support will have tiered government level user support to assist with more complex issues and follows service level agreements.
Desired Outcome:
- Consistent Field Office Support for specialized locations and or users in FLETC and HQ.
- Classes will have the support needed to ensure success of classes with minimal to no user downtime or disruption and quick resolution to issues in real time.
- HQ personnel and Executives will experience minimal to no downtime and resolutions to issues will be resolved in real time.
REQUIREMENTS:
- Must be able to pass a background check in order to obtain an IRSCI Public Trust Security Clearance.
- A or B.S with at least 3 years specialized experience in related technology.
LOCATION:
- Remote ONSITE Washington DC IRS Headquarters (backup to Primary User support team on-site)
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off Policy, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
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This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.
Salary : $70,000 - $75,000
