Tier 3 EM Packaging Support Services

Job Description

Job Description

SCCM Packager :

Looking for a rewarding and challenging career with a dynamic, growing organization? LinTech Global is your answer. We have a need for an SCCM Packager to support an important government customer located on Fort Sam Houston, Texas.

Position Description :

Provide SCCM Packaging services and patch management support services for enterprise servers; implement, update, and maintain enterprise level configuration management products; analyze the current enterprise configuration management implementation and provide a status report before and after remediation actions are engineered and executed; validate deployment plans for compliance within existing performance limitations of the enterprise servers' software; troubleshoot sites experiencing configuration management problems and document.

Additional Duties :

• Provide Tier 2 support services as required to maintain and troubleshoot enterprise level products and services, including hardware (servers, clients, mobile devices) and software (Microsoft AD, Exchange, SCCM, SCOM, DAR, BES, Boxtone), used to support systems worldwide. In addition :
• Troubleshoot and resolve SCCM issues related to server patches and configurations supporting, but not limited to, scheduled maintenance events.
• When required, remotely access government equipment to resolve issues, and escalate to Tier 3 as necessary.
• Manage trouble ticket queues; perform trend and root-cause analysis to resolve groups of trouble tickets; and document efforts in trouble ticket system.
• Monitor enterprise assets via SCOM and WhatsUp Gold (WUG), and other related applications, during maintenance events; ensure core services are restored to normal production levels post maintenance window; and create and distribute Situational Reports and Executive Summary documents for critical service outages post maintenance window where necessary
• Adhere to proper security and certification procedures, such as the DoD Information Assurance Certification and Accreditation Process (DIACAP), the Certificate of Networthiness (CoN) and Risk Assessments. The CSP shall enforce security, ensure proper security and system access authorizations are granted, and provide documentation to achieve and maintain Approval to Operate (ATO) according to DoD, Army, MEDCOM, and MHS requirements
• Maintain the enterprise server infrastructure by conducting, at a minimum, health checks, connectivity troubleshooting, bandwidth and alert monitoring; configure and adjust tools and components for conditions as determined to impact performance and scalability; build, deploy, and configure servers, End User Devices (EUD), and other related machines and components; work with hardware and software vendors to resolve complex issues
• Communicate effectively both orally and written with customers, stakeholders, and technical specialists. Effectively lead detailed technical discussions and develop and present required briefing materials to ensure the customer's needs are met in accordance with DoD, Army, MEDCOM, and MHS requirements; participate in technical working groups strategizing for future requirements and propose architecture enhancements based on business needs.
• Provide accounting for work accomplished on assigned projects and any other work related tasks via a Weekly Activity Report to be submitted to project manager.

Preferred Skills :

3-5 Years of Experience with SCCM administration

Experienced with DoD Networks

Requirements :

NACLC or higher background investigation preferred.

Security Certification required

Computing environment required within 6 months

Company Description

LinTech Global is an award-winning, ISO 9001 : 2008 certified, GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio / Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes : Paid Time Off, Paid Holidays, Company-paid Life / AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and / or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

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