What are the responsibilities and job description for the Audio Visual Support Technician Job at Liona Enterprises in Harpers Ferry position at Liona Enterprises?
Job Description
Job Description
Job Title : Audio Visual Support Technician
Location : Harpers Ferry, WV
Job Type : Full-Time
Reports To : Head of Government Services
KEY JOB RESPONSIBILITIES
- Enter classroom schedules into the digital system.
- Maintain digital signage content.
- Perform periodic and monthly checks on all AV equipment, campus digital signage systems, and digital classroom display systems that support ATC training and conference rooms.
- Provide AV Helpdesk service from 8 : 00AM to 5 : 00PM Monday through Friday with guaranteed 1-hour return call response time during business hours.
- Process Trouble Tickets via email and using customer provided system.
- Work to primarily resolve all issues to the furthest extent possible.
- Provide repair and warranty fulfillment of AV / VTC equipment.
- Coordination of break-fix repair within the terms of manufacturer’s warranty.
- Provide user training via phone or VTC.
- Monitor projector usage hours and replace all lamps and filters.
- Maintain operational integrity of digital display and classroom digital signage.
- Provide monthly activity / status reports.
- Perform annual inventory updates.
- Create and maintain AV spreadsheets, charts, tech trackers, and SOPs as needed.
- Provide scheduling services for digital classroom equipment and display system.
- Assist with event planning.
- Maintain supplies and order necessary items when needed.
- Assist Contracting Officer Representative and Contract Management and Procurement.
- Format and upload the dining facility menu to the Campus Digital Display System as needed.
- Familiarity and expertise on Crestron, biamp, Logitech systems, including troubleshooting and installation services.
- Event support and planning.
- Must be able to obtain government clearance and have a clean background.
REQUIREMENTS
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