Family Services Specialist

Position Purpose

The Family Services Specialist will enhance the LWVI Department of Family & Community Resources. This role contributes to mission engagement and operational support of cornea donor families and transplant recipients across their respective bereavement and sight restoration journeys.

Essential Duties and Responsibilities

• Provide direct support to grieving families. This includes conducting regular check-in calls, addressing sensitive questions about the donation process, and offering ongoing support to strengthen the connection to the donation community.
• Conducts and/or assists in the planning, execution, and facilitation of events and initiatives specifically designed for donor families and transplant recipients. This includes organizing webinars, peer grief support groups, and special projects that honor the memory of donors and support the healing process for grieving families.
• Identifies, develops, compiles and maintains donor family and recipient stories in a useable “story bank” that teams across LWVI leverage when underscoring and amplifying our mission and impact to key audiences.
• Assist in the development of tribute videos and other communications assets that honor the donor family journey and support LWVI storytelling to internal and external audiences.
• Manage and execute a regular cadence of group mailings and newsletters (paper and electronic) critical to initial outreach and ongoing engagement with constituents.
• Maintain constituent databases and generate reports, ensuring accuracy and timely accounting.
• Support the Mission and Values of LWVI in all activities.
• Perform other project and duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without an accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge, Skills and AbilitiesExperience with supporting individuals and families through difficult times, especially following the death of a loved one, with professionalism and compassion.
• Previous experience working in settings such as hospices, hospitals, funeral homes, or grief support organizations.
• Minimum 2 years of experience working directly with individuals and families experiencing loss. This includes providing emotional support, guidance, and resources to help them navigate their grief.
• Experience working with diverse populations (across incomes and demographics).
• Ability to work weekends and evenings as outreach events require.
• Ability to communicate effectively and empathetically with donor families and transplant recipients.
• Capacity for creativity, adaptability, and innovation.
• Demonstrated mastery of the Microsoft Office Suite (e.g. Word, Excel, PPT, Outlook).
• A high degree of proficiency with CRM databases; Salesforce a plus.
• Expertise in on-demand video and design software; Animoto and Canva a plus.
• Knowledge in email campaign software such as Constant Contact.
• Advanced operational knowledge of virtual meeting/event platforms; Microsoft Teams and/or Zoom a plus.
• Ability to adapt the needs of an evolving stakeholder engagement program and work week
• Ability to positively represent LWVI.
• Ability to meet deadlines in a timely manner.
• Excellent oral and written communications skills, and the ability to interact effectively and respectfully with all LWVI staff.
• Strong attention to detail with focus on complete and accurate work.
• Exemplify LWVI’s organizational values of Passion, Integrity, Responsibility, Quality, Innovation, and a dedicated Partner/Customer Focus across all duties and tasks.
• Personal support of organ and tissue donation required.

Education and Experience

Bachelor’s Degree in Social Work, Communications, or equivalent degree required.

Wage Range

• $47,200-54,000 for 2-5 years experience.

Position follows a hybrid schedule.

LWVI is an equal opportunity employer.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an office setting. The noise level in the work environment is moderate. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related to a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.