What are the responsibilities and job description for the Freight Claims Specialist position at Lippert?
Overview Who We Are : Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers. Why We are Different : At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get : A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days. Summary / Objective : The Freight Claims Specialist is responsible for managing, investigating, and processing claims related to damaged, lost, or delayed shipments within the transportation or logistics industry. This role requires close coordination with carriers, customers, and internal teams to ensure that claims are handled efficiently and effectively. Duties and Responsibilities : Essential Functions : Primary Duty : the principal, main, major, or most important duty of this position is to Initiate, track, and process freight claims for damaged, missing, or delayed goods through coordinating with customers, carriers, and insurance providers to ensure that claims are resolved efficiently. Ensure that all documentation, including proof of loss, receipts, and inspection reports, are properly submitted and maintained. Investigate the cause of the freight damage or loss, often working with third-party adjusters or inspectors. Gather evidence, including photographs, shipping documents, and other relevant data. Maintain a record of claims and resolutions for future reference. Communicate with clients to explain the claims process and provide updates. Work with logistics teams, carriers, and internal departments to resolve issues in a timely manner. Offer advice to clients on how to prevent claims in the future, such as proper packaging or shipping practices. Negotiate settlements with carriers, insurance companies, or other stakeholders. Work with legal teams or external parties to address any complex claims or disputes. Ensure all claims are handled in accordance with company policies, industry regulations, and carrier agreements. Prepare and submit regular reports on claim status, trends, and performance metrics to management. Working Conditions : Primarily working indoors, office environment. May sit for several hours at a time. Prolonged exposure to computer screens. Repetitive use of hands to operate computers, printers, and copiers. Exposure to distribution center environments Qualifications : Education : A high school diploma or equivalent is typically required; a bachelor's degree in business, logistics, or a related field may be preferred. Experience : Previous experience in logistics, transportation, customer service, or claims management is often required. Competencies : Analytical Thinking Attention to Detail Communication Skills Problem-Solving Abilities Customer Service Orientation Negotiation Skills Knowledge of Freight and Logistics Legal and Regulatory Knowledge Technical Proficiency Time Management Collaboration and Teamwork Conflict Resolution Risk Assessment Supervisory Responsibility : This role does not have any supervisory responsibility upon hiring. Physical Demands : The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may have to lift and / or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type / Expected Hours of Work : This is a full-time salary position, and hours / days of work are decided by production schedules and your reporting manager. Travel : Travel will be minimal and would be primarily local during the business day. Preferred Education and Experience : Certified Logistics Associate (CLA) or Certified Supply Chain Professional (CSCP) Bachelor's Degree (Preferred, but not always required) : Fields of Study : Business Administration, Supply Chain Management, Logistics, Transportation, or related fields. Work Authorization / Security Clearance : Must be legally authorized to work in the United States. AAP / EEO Statement : Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Pay Group : AAP / EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights
