Field Service Tech Lead

POSITION DESCRIPTION

Position Overview:

The primary function of a Lead FST includes all duties of the standard FST position with additional emphasis on leadership ability, professionalism, and acting as an additional communication conduit between dispatch, management & FSTs.  The Lead FST is to deliver excellent service to customers while representing the Company in a professional and courteous manner at all times, and to present themselves as a positive example to other FSTs.  Further the FST is to comply with all DOT, TCEQ regulations as well as all Company safety and compliance policies in regard to the operation of the truck, the weight of the load, hours worked or performing any service or function on behalf of Liquid Environmental Solutions.

Additional Lead FST Functions:

• Conduct self so as to be a credit to self and the company (including personal appearance)
• Perform FST road tests for pre-employment, follow-up, or ongoing training needs
• Train new FSTs in all appropriate practices and company procedures. This includes training on each individual truck and their respective pumps
• Be accessible via cell phone to FSTs and Transportation Supervisor throughout the duration of shift
• Communicate FST issues to dispatch & give guidance to FSTs
• Be in contact with 3^rd party maintenance vendors on a daily basis to ensure proper maintenance and repairs of all equipment
• Make sure that each truck is outfitted with the proper equipment (tools, hoses, accessories, etc.) to perform contracted services
• Assist Transportation Supervisor/manage with office duties as needed
• Must be familiar with standard Company practices and procedures when handling dispatch or customer issues.
• Participate in special projects as needed
• Conform with and abide by all regulations, policies, work procedures, safety rules and instructions
• Communicate with co-workers, management, clients, vendors, and others in a courteous and professional manner which would serve as an example to all FSTs.
• Report unsafe practices to Dispatch
• Be on-call on a predetermined, rotating basis to handle emergency services when required
• All other duties as assigned

Including all Standard FST Functions as listed below:

• FSTs must always work in a safe, compliant manner while driving, performing service or in any way working for or representing the Company
• The FST must perform pre and post trip inspections and document the post trip inspection
• Strive constantly for excellence in customer service and to represent the Company in the most positive and professional manner
• Makes all assigned stops or notify dispatch immediately if a stop is skipped for any reason
• Clean all assigned traps to Company specifications
• FSTs cannot exceed the legal weight load limit under any circumstances
• The FST must maintain a current daily log
• The FST must notify dispatch immediately if their assigned work schedule could cause their respective (Intrastate – Interstate) DOT hours of service to be exceeded.   
• The FST must collect, fill out and keep in good order all required paperwork each day
• Coordinates with other Liquid Environmental Solutions departments
• Notifies dispatch of any vehicle accidents, whether or not there is an injury or the damage is minor to equipment, property or other vehicles, including accidental spills
• The FST must notify the manager of any on the job injury, whether or not a visit to a physician is necessary.  All injuries must be reported at the time of the event.
• All FSTs must maintain a good driving record for personal and business driving.
• FSTs must maintain a current valid Class “A” or Class B” license
• FSTs must meet all DOT and Company physical and medical requirements
• FSTs will maintain radio contact and answer radio calls made by dispatch or other management on a timely basis
• FSTs are to be available for on-call rotation as needed
• Other duties as assigned

MINIMUM SPECIFICATIONS

Required Education, Employment Experience and Skills (Must Haves):

Education:     

• High School Graduation or equivalent preferred
• FST Training or equivalent experience
• Must be a team member of LES for the minimum of 18 months

Employment Experience and Skills:

• Must pass a qualifying background check (up to previous 10 years driving experience checked)
• Must pass DOT drug test
• Must pass skills test (road test)
• Professional appearance and demeanor.
• Solid skills in operating and driving the truck being assigned
• Good record of dependable service with other employers
• Good decision making and problem solving skills
• 2 years experience as an LES FST
• Has mastered all IT LES technology required of FSTs.

Working Environment:

• Heavy driving, vibration, noise may exceed 80 dBA
• Traffic stress
• A schedule to meet (daily starting times may vary depending on customer needs)
• Varied weather working in hot, cold and wet conditions
• Occasional office conditions & Periods of sitting
• Stress associated with multiple phone calls, problem solving, and time lines

This job description in no way states of implies that these are the only duties to be performed by the employee incumbent in the position.  Team Members will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments.  A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. 

This document does not create an employment contract, implied or otherwise.  Liquid Environmental Solutions has a “at will” relationship with Team Members.