What are the responsibilities and job description for the Customer Solutions Manager position at Liquid Environmental Solutions?
Make an Impact as a Leader in Service Excellence!
At FloHawks, we’ve proudly served our community for over 50 years with industry-leading plumbing, septic, and environmental services. We’re now looking for a high-energy, people-first Customer Solutions Manager to elevate our service teams and fuel our next phase of growth. If you're a natural leader with a passion for developing people, streamlining operations, and ensuring every customer experience is exceptional—this is your opportunity to lead with purpose and drive results in a fast-paced, mission-driven environment.
Compensation: $85k to 95K BONUS!
Location: 16207 Meridian Ave E, Puyallup
What You’ll Do:
- Lead, coach, and mentor our Customer Service and Service Advisor teams to meet and exceed business goals.
- Drive revenue and job count growth across all service lines: Septic, Storm Water, Drain Cleaning, Plumbing, and Electrical.
- Oversee hiring, onboarding, and continuous training for your teams.
- Maintain 97% customer satisfaction through service excellence and relationship management.
- Provide oversight of back-office operations, including billing, reporting, and payroll coordination, ensuring accuracy, timeliness, and process integrity.
- Monitor performance through weekly and monthly reporting, goal setting, and ongoing coaching.
- Collaborate cross-functionally with Dispatch, Operations, and Leadership to ensure smooth scheduling, workflow, and resource planning.
- Champion internal communication and process improvement across teams.
- Uphold company values—Safety, Integrity, Accountability, and Customer Focus—in all team and customer interactions.
What You Bring:
- 2 years of proven success driving growth in a service-based environment.
- 2 years of leadership experience, including team development and conflict resolution.
- Experience overseeing administrative and back office functions, including billing and payroll.
- A strategic mindset with strong communication and interpersonal skills.
- Proficiency with Microsoft Office and the ability to quickly learn new systems.
- Organized, flexible, and excited to lead diverse teams in a high-volume environment.
- Bachelor’s degree or equivalent experience preferred.
Why Join FloHawks?
- Be part of a respected brand with deep roots and an exciting future.
- Enjoy a collaborative, high-integrity work environment that values teamwork, customer care, and growth.
- Help shape the success of a company committed to safety, service, and sustainability.
Ready to Lead?
Send us your resume and a short introduction explaining why you’re the right person for this pivotal role.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Type: Full-time
Pay: $95,000.00 - $110,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- management and/or supervisory: 2 years (Required)
- Customer Service and/or Solutions Management: 1 year (Required)
Work Location: In person
Salary : $95,000 - $110,000
