Account Manager, West Region

Location : Based in Chicago suburbs close to headquarters, or based within territory

Reports to : Director of Account Management

FLSA Status : Full time, exempt

At LiquiTech, customer partnerships are our top priority. We’re looking for a dedicated and personable account manager to build and maintain strong relationships with customers. The account manager’s role is to oversee a portfolio of assigned customers, serve as their main point of contact, and develop new business from existing clients. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer satisfaction and retention

Serve as the main point of contact for all customer concerns and needs

Build and strengthen customer relationships to achieve long-term partnerships

Resolve any customer complaints, identifying solutions and managing internal departments to ensure a positive customer experience

Ensure the timely and successful delivery of solutions according to customer needs and objectives

Generate progress reports for customers

Maintain accurate customer records, keeping track of service agreement updates and renewals

Work with sales team to onboard and integrate new customers into your portfolio

Growth

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers

Identify upsell, cross-sell, and renewal opportunities within existing customer accounts

Expand reach within customer accounts by developing relationships with key stakeholders across the organization

Negotiate and close service agreement contracts to maximize profits

Account planning

Create, organize, and execute account plans for large, strategic accounts

Forecast and track key account metrics (e.g., quarterly sales results, annual forecasts, etc.)

Requirements

Previous sales / account management experience in technical sales, healthcare selling, and / or water treatment required

Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level

Proven track record of meeting or exceeding goals and receiving positive customer feedback

Proven ability to juggle multiple accounts at a time, while maintaining sharp attention to detail

Proficiency with customer relationship management software (e.g., HubSpot) and MS Office

Bachelor’s degree

Travel

40-50%

Physical demands

Must be able to sit and / or stand for up to 8 hours a day.

Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

Required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects

Supervisory Responsibility

This position has no direct reports.

Compensation

Benefits

Paid time off and holidays

Flexible working

Company matched 401k retirement plan

Health, vision, dental, critical illness and accident insurance

Company-paid life insurance and additional voluntary life insurance

Paid family leave

Health and wellness programs

Tuition reimbursement

Ongoing training and career development

Salary

100,000 base salary (dependent on experience), with commissions based on retention and expansion of current customer accounts, estimated at an additional $30,000.

Salary : $30,000