Client Service Coordinator LATAM

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.  

Position Overview: 

The Client Service Coordinator position will help guide our clients through their entire case process through the firm’s different communication channels This individual will ensure the client understands where they are in each stage of the process, assist them with questions regarding documents or processes, and set the client up for success from the outset. As the primary point of contact, this individual’s primary role is to ensure client satisfaction in a fast-paced environment.  

Schedule: Time frame between 9:00AM -11:00PM EST - Full-time (8-Hour shift).

Pay rate: $6.25/hr. 

Essential Job Functions & Responsibilities 

• Provide timely and professional responses to client inquiries via phone calls, emails, and text messages as soon as possible. 

• Maintain a thorough understanding of the firm's services, policies, and immigration processes to provide accurate information to clients. 

• Update client records in the law firm's database, ensuring the accuracy and completeness of client information, as required. 

• Work collaboratively with Team Leads and various departments to resolve client issues, escalating complex matters, as necessary. 

• Continuous communication with various departments to ensure the client’s requests are being handled and supported in a timely manner. 

• Follow up with clients to gather necessary documents, information, or signatures to comply with immigration requirements, as necessary. 

• Identify opportunities to enhance the client experience and provide feedback to improve processes and services. 

• Maintain confidentiality and adhere to ethical standards when handling client information. 
    

 Essential Skills, Knowledge & Abilities 

• Possess excellent bilingual (English & Spanish) interpersonal and communication skills, both written and verbal. 

• Active listening skills to understand client needs and concerns accurately 

• Proficient in using online software, email systems, and other relevant tools 

• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail. 

• Ability to solve problems and find creative solutions to address client issues effective 

Minimum Qualifications 

• Bilingual (Spanish English) B2-C1 

• Proficient with Microsoft Office Suite or related software 

• High School Diploma or equivalent experience 

• At least one year of experience in a similar remote positions supporting immigration law preferred 

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Technical Requirements:

• Reliable computer with at least:
  • 8-16GB RAM
  • 256GB SSD
  • Core i5 processor (2.0GHz or higher)
  • Webcam
  • Minimum 25mbps network speed