Director - PMO Office

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.   

Position Overview

The Director of the Project Management Office will establish and lead the Project Manager Office, integrating Lean principles to enhance project efficiency and effectiveness. This role involves developing PMO processes, mentoring project managers, and ensuring projects align with strategic objectives. This individual must be fluent in both spoken and written English, prefer bilingual in Spanish.

Essential Job Functions & Responsibilities

PMO Development and Leadership

·           Establish and manage the PMO, defining the structure, standards and processes

·           Develop and implement PMO policies and procedures to ensure project consistency and quality

·           Identify and Implement a PMO maturity model by reviewing our current state and maturity level, and then selecting an appropriate model that aligns with our goals and industry

·           Oversee the selection and implementation of project management tools and software

Project Management and Process Specialist Oversight:

·           Assemble and lead a diverse team of Project Managers, Process Engineers, and Process Improvement Specialists ensuring the team is implementing effective strategies that align with the company’s short-term and long-term strategic goals

·           Responsible for supporting hiring, training, onboarding, and support for all team members to ensure high performance

·           Train and coach team members, team leaders, and team trainers on Lean methodologies

·           Facilitate team meetings and 1:1’s with team members to foster a culture of collaboration, accountability and continuous learning

·           Accountable for facilitating skip-level meetings with indirect reports to support with developing and improving processes

·           Monitor project progress, ensuring adherence to timelines, budgets, and quality standards

·           Facilitate regular project review meetings and provide status updates to senior management

·           Develop and maintain project dashboards and scorecards to provide visibility into project performance

Lean Methodology Integration:

·           Apply Lean principles to streamline project management processes and eliminate waste

·           Conduct process evaluations and implement improvements to enhance efficiency

·           Implement and ensure a robust change management process, ensuring that Project Managers are documenting, evaluating and approving any changes or potential risks to project scope, timeline, or resources

Stakeholder Engagement:

·           Collaborate with department leaders to align projects with organizational objectives

·           Work with Project Managers and teams to develop risk mitigation strategies and contingency plans

·           Address and resolve project-related issues and conflicts

·           Manage stakeholder expectations and ensure effective communication throughout the project life cycle

Process Improvement & Best Practices

·           Standardize and continuously improve project management methodologies, tools, and practices across the Firm

·           Foster a culture of continuous improvement by gathering and facilitating feedback from project teams and stakeholders to refine processes and enhance project delivery

·           Regularly assess and adjust PMO strategies, in collaboration with leadership, to address changing business needs and market conditions

Essential Skills, Knowledge & Abilities

·           Proven experience in both establishing and leading a PMO

·           Strong understanding of project management methodologies and principles

·           Expertise in Lean principles and their application in project management

·           Excellent leadership, organizational, and communication skills

·           Ability to oversee multiple projects and priorities simultaneously

·           Proficiency in project management software and tools

·           Strong problem-solving and analytical skills, with the ability to assess complex situations and develop actionable plans

·           Ability to make data-driven decisions, balancing the needs of stakeholders, risks, and the overall strategic direction of the Firm

Minimum Qualifications

·           Bachelor’s degree in Business, Management, Engineering or related field

·           PMP certification required

·        Experience building and managing a successful PMO

·           Lean Six Sigma Black Belt preferred

·           Minimum 15 years experience in project management, with at least 7 years in a leadership role within a PMO