Document Specialist for Immigration Law Firm

Firm Mission Statement 

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.  

Position Purpose 

The Document Specialist position will be collecting our clients' documents based on case type from either the client or the corresponding Office of Vital Statistics. 

Schedule:

• Tuesday-Friday, 2pm-11pm Eastern time, Saturday 10am-7pm Eastern time

Pay Rate:

• $6.20/hour USD

Essential Job Functions & Responsibilities 

• Work with clients to obtain all the necessary documents required for their case 

• Review the quality and accuracy of all documents and photos that are sent in by the client via mail or email. 

• Label all documents received and follow up with the client on any missing documents 

• Determine which documents received can be used in the submission of the client’s case 

• Send any documents not in English to the translation team. 

• Update the Document Log and enter notes in the case management system accurately and timely. 

• Utilize questionnaire to interview the persons who will provide the letter of support in the event the reference does not want to create it themselves. 

• Ensure all submitted Letters of Support match criteria 

• Once everything is received and reviewed, request the final review of the documents from the Paralegal assigned to the client case. 

• Rotate responsibility to review and process the documents email inbox with team 

• If needed, contact prior attorneys to obtain client files from previous immigration proceedings. 

• Assist with the final determination of which documents will be filed with the client’s case 

• Make any updates to packets as needed after the attorney review 

• Review returned cases to provide information to the paralegal team about rejections from USCIS. 

Essential Skills, Knowledge & Abilities 

• Excellent verbal and written communication skills 

• World class customer service skills 

• Positive attitude 

• Proven ability to meet deadlines and time manage themselves and others 

• Impeccable organizational skills and attention to detail 

• Enjoy working in a fast-paced, results-driven environment 

Minimum Qualifications 

• Bilingual (Spanish English) –B2 

• Proficient with Microsoft Office Suite or related software 

• High School diploma or equivalent experience