Inbound & Outbound calls associate

The Inbound/Outbound call Associate receives and makes calls to offer them an appointment with the intake specialist. This role aims to ensure that we provide the best service to our potential clients. It is a full-time position requiring 40 work hours per week with two days off. The position offers a salary base plus commissions.

Schedule: 

-Availability is required between 8AM to 10PM shift. Rotating weekends

- 40 hours per week, 5 days a week, with 8-hour shifts (lunch hour is unpaid).

Fixed schedule: Must be available for a rotating schedule, including weekends. We advise in advance about it. The specific schedule will be defined after hiring.

Pay rate: 5/hr commissions

Duties/Responsibilities:

-Meet minimum sales performance standards to maintain satisfactorily standing with the job role
-Receive calls from potential leads to sell consultations
-Schedule consultations for the intake specialists
-Receive payments through the case management system
-Send information to clients through the case management system or email
-Follow up with clients to schedule their consultation with the firm
-Review missed calls from previous days and review social media leads to engage all leads showing prior interest.

Required Skills/Abilities:

-Excellent verbal and written communication skills
-World-class customer service skills
-Positive attitude
-Proven ability to meet deadlines and time manage themselves and others
-Impeccable organizational skills and attention to detail
-Strong analytical and problem-solving skills
-Enjoy working in a fast-paced, results-driven environment
-Proficient with Microsoft Office Suite or related software
-Bilingual (Spanish-English)

Education and Experience

-High School Diploma or Similar
- At least 1 year of experience in a similar position and one year working remotely.

Physical Requirements:

-Prolonged periods of sitting at a desk and working on a computer

System Requirements/ Specifications:

-Memory:
Minimum of 8 GB RAM to ensure smooth multitasking and efficient performance for applications.

-Internet Connectivity:
Reliable internet connection with a minimum download speed of 30 Mbps to support seamless streaming, downloading, and online collaboration without interruptions.

Disk 256GB SSD
Core i5 processor GEN 8 or equivalent (2.0GHz or higher)

-Power Backup Solutions:
Preferable, Uninterruptible Power Supply (UPS) or inverter system to provide immediate power backup during outages.

We offer more than just an opportunity to make a difference. At this firm we care about our team members, work hard to provide a great culture, and keep our whole firm connected so that we remain close, even if separated by distance. And we have FUN while changing LIVES. Come grow with us!

Apply today and join our great team!