Intake Manager - Denver

Firm Mission Statement  

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.     

Position Purpose  

The Intake Manager is responsible for the office's daily operations. They support the Intake and Client Success teams to reach their full potential and ensure a red-carpet experience for each client in their office.    

Essential Job Functions & Responsibilities  

• Develop a business plan that covers sales, revenue, and expense controls for your local office 

• Ensure office open and close checklists are completed daily   

• Oversee office personnel – Intake Office Coordinators and Intake Specialists  

• Hire, train, motivate, and advise a team of 4-6 Intake Specialists  

• Creating employee work schedules and ensuring that all employees take their appropriate breaks 

• Managing and ordering office supplies   

• Tracking sales goals, reporting results, and overseeing the activities and performance of the intake team   

• Present sales, revenue and expenses reports and realistic forecasts to the management team   

• Conduct ongoing training to develop the sales team through motivation, counseling, and product knowledge education 

Essential Skills, Knowledge & Abilities  

• Excellent verbal and written communication skills  

• World class client service skills   

• Positive attitude   

• Excellent time management skills with proven ability to meet deadlines and time manage themselves and others, including ability to prioritize tasks and to delegate when appropriate   

• Impeccable organizational skills and attention to detail   

• Strong analytical and problem-solving skills   

• Enjoy working in a fast-paced, results driven environment   

• Proficient with Microsoft Office Suite, DropBox, and Case Management or related software   

Minimum Qualifications  

• Bachelor's degree in business management or political science.  4 or more years of experience may substitute for a degree.   

• 2 years prior work experience leading a team in a similar field 

• Bilingual (Spanish and English) 

Compensation

• $60,0000-$62,400 per year bonus