Inventory Control Team Lead

Firm Mission Statement 

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.    

Position Purpose 

The Inventory Control Team Lead oversees a team of Inventory and Control Coordinators, who are responsible for supporting and identifying ways to make our case load more efficient. This individual will assist the Inventory Control and Planning Manager in building a team that identifies opportunities within case inventory and develops processes to ensure our legal operations remain accurate, providing the best possible service to our clients. 

Essential Job Functions & Responsibilities 

• Accountable for overseeing the Inventory Control Coordinators by providing training, guidance, and support to ensure high performance 

• Oversee and ensure appropriate training and development is being provided to team members 

• Facilitate team meetings and 1:1’s to review questions and any process updates 

• Collaborate closely with leadership and cross functional teams to facilitate inventory control operations 

• Review case stages, ensuring compliance with internal and external standards, and implementing inventory control procedures 

• Define, measure, analyze, improve, and control processes to ensure cases remain visible and stay on track 

• Partner with leaders across the firm to identify inventory needs  

• Use data to analyze and identify inventory needs 

• Other duties and responsibilities, as assigned by management 

• Create a culture of inventory accuracy to enhance the client experience 

Essential Skills, Knowledge & Abilities 

• Possesses excellent English interpersonal and communication skills, both written and verbal  

• Strong computer skills, including Microsoft business applications and various reporting software 

• Exceptional interpersonal and verbal communication skills 

• Possess a sense of urgency required to work in a deadline driven environment 

• Keen eye for detail 

• Strong organizational skills 

• Deep understanding of inventory control practices and terminology 

• Proficient in analyzing metrics to provide feedback and look for points of improvement. 

Minimum Qualifications 

• Native English level speaker and writer 

• Proficient with Microsoft Office Suite or related software. 

• High School Diploma or equivalent experience. 

• Previous leadership experience preferred.