Operations Manager (Lean)

We are a high-volume immigration law firm, and we’re obsessed with meeting our clients’ needs. We treat every client with the utmost compassion and recognize the hardships our clients may be going through, providing the red-carpet experience our clients deserve. We strive to be the law firm they seek out to resolve their problems with an A experience.

We’re currently seeking a Production Operations Manager to help us support our clients’ needs! We’ve had explosive growth over the past year, and we continue to grow in new and exciting ways. We provide a great work culture, along with a market-competitive salary and benefit package. Come grow with us!

Purpose

Manage and oversee end-to-end case production services including signup, interview/form creation, and case assembly. Establish and monitor production metrics, identify/implement improvements, manage and oversee staff.

Duties & Responsibilities

· Manage and oversee day-to-day production of cases.

· Oversee case flow throughout the firm to ensure cases are moving quickly and efficiently as possible, identify improvements in the chain and refine and train the team on procedures to increase efficiency.

· Identify opportunities for process improvement; develop solutions and implement improvements.

· Develop, implement, and track KPIs and other metrics to assure optimal team/department performance.

· Assure appropriate staff levels based on actual and anticipated caseload, develop and submit staffing plans as needed/requested.

· Maximize efficiency in all aspects of case preparation and submission and document firm processes.

· Develop and propose solutions/ideas for areas of concern. Assure process documentation, training/user guides are updated and accurate.

Qualifications

• Bachelor’s degree in business, management, or related field. Four (4) additional years related experience may be substituted for a degree.
• 3-5 years management experience in a production-based environment.
• Demonstrated, successful experience identifying opportunities for process improvement/quality improvement, problem-solving ability and implementing solutions.
• Experience with LEAN methodology preferred.
• Experience with a remote workforce, particularly in Latin America, is preferred.
• Assembly-line or similar experience highly preferred.
• Spanish-speaking is a plus.