What are the responsibilities and job description for the Production Supervisor - RFE position at Lisinski Law Firm?
At Lisinski Law Firm, we are advocates to the core serving our immigration clients with high success.
As a high-volume and growing immigration law firm, we need Production Supervisors who have strong leadership and management skills as well as an efficient and operational mindset.
The Production Supervisor oversees and manages production teams to ensure timely completion of immigration cases. Their attention to detail and ability to work under pressure contribute to the firm's success in serving clients effectively. More specific requirements include the following:
As a Production Supervisor at Lisinski Law Firm, you will do the following job duties:
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Lead initiatives to support teams in meeting firm quality and output targets and case submission goals
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Lead multiple groups to uniformity of processes ensuring adherence to Standard Operating Procedures through leadership of Group Leads (GL) and Team Leads (TL)
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Lead multiple sections in implementing and tracking KPIs –Key Performance Indicators, including production, quality and process time metrics
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Lead multiple groups through continuous improvement efforts
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Create and maintain SOP’s to increase process stability and knowledge retention
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Serve as a stakeholder for Project Managers assigned to your section
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Support on creation and stabilization of projects
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Support multiple sections in reaching TL review targets
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Provide relief for GLs/TLs as needed
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Train and develop new GL/TL and upkeep training materials
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Handle HR issues for GL (performance improvement plans, time-off requests; feedback reviews; timecard reviews)
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Expose hiring needs, capacity issues, and support recruiting
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Maintain daily huddles with GLs and ensure GLs are having daily huddles with TLs and raising issues all the way up
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Applies operational skills to resolve complex problems independently
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Assist Operations leadership with assigned tasks/projects (as needed)
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Create and maintain SOP’s to increase process stability and knowledge retention
REQUIREMENTS
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Bachelors Degree or HS Diploma/GED with 5-8 years of previous experience
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Proficient in Microsoft Office programs and Outlook
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High level of inter-personal communication skills across many social levels and cultures
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Must have good time management and organization skills
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High English proficiency required
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LEAN manufacturing training preferred.
