What are the responsibilities and job description for the Development Specialist position at Listen Community Services?
INTERNAL CANDIDATE IDENTIFIED
Position : Communications and Development Database Coordinator
Classification : Non-Exempt / Hourly
Reports to : Director of Development
Compensation : $46,000 - $56,000
Benefits : Full-time employees are eligible to enroll in the benefits (medical, dental, vision) after 60 days of employment, and 401k after 3 months of employment, with a company match. Employees are also eligible for accrual of Paid Time Off and Paid Holidays.
Position Objectives :
The Communications and Development Specialist is responsible for operating, maintaining, and enhancing the use of LISTEN's donor database, including gift entry and acknowledgment, queries and reporting, records management and review. This role also supports other communications vital to donor relationships, such as general donor inquiries, honorarium and memorial notications, and payment questions / issues.
Responsibilities :
Database management :
- Serve as the primary administrator of the LISTEN's donor database, Little Green Light (LGL), including gift entry, record creation and maintenance, contact reports, and data reporting as requested by senior staff
- Perform routine data auditing, including review of constituent records, groups, addresses, gift attributes, appeal codes, and duplicates, as well as continued clean-up projects of migrated data from Lifeline (LISTEN's retired donor database)
- Research and troubleshoot donor data discrepancies using White Pages, online searches, or direct contact, to maintain accurate contact information, afliations, and background notes.
- Establish, document, and maintain database best practices and procedures to support long-term database integrity
- Maintain LGL Forms (LISTEN's online web donation form) to ensure accurate collection of necessary donor data, ensuring form changes adhere to best practices and prioritize user-friendliness
- Facilitate the mapping or data transfer between related information systems, such as Mail Chimp, LGL Forms, Volunteerhub, and Little Green Light
- Create donor data queries / exports, as requested by senior staff, for direct mail appeals, email campaigns, and other communications requiring donor contact information and other relevant data
- Reconcile NCOA reports from Quality Mailing House with existing donor contact records as needed
- Review local obituaries to stay up to date on donors who have passed and update database records accordingly
- Engage in regular LGL and database best practices training to streamline and rene existing processes
Gift processing :
Donor relations :
Communications
Other Duties as assigned.
Requirements :
Physical Requirements :
While performing the duties of this job, the employee is frequently required to sit. The employee will occasionally be required to stand, walk, bend and reach. The employee must be able to occasionally lift and / or move items weighing up to 15 pounds. Manual dexterity is required to finger, handle or grasp objects. Must be able to hear, see and talk. Reasonable accommodations may be made to enable individuals with disabilities to perform performance responsibilities.
LISTEN Community Services is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for employment opportunities. If you require reasonable accommodation to complete the application process, please contact (603) 448-4553.
Please note : This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for sponsorship now or in the future.
LISTEN Community Services, founded in 1972, is one of the Upper Valley region's most comprehensive social service organizations. LISTEN provides services and support to meet the critical needs of Upper Valley individuals and families in 26 area communities. At LISTEN we are passionate about helping families and individuals secure the resources that they need to be safe, fed, and housed.
Salary : $46,000 - $56,000
