Parts Advisor

Dealership

L0065 Lithia Toyota of Springfield

Lithia Toyota of Springfield

Pay: Base with Commission incentives

Schedule: Mon-Fri with some Saturdays as needed

If you have the drive to perform, exceed and excel… then we want you to - join our team focused on earning customers for life!

Are you passionate about high-performance vehicles and Toyota’s engineering excellence? Do you have a deep knowledge of automotive parts and an eagerness to assist customers with their performance vehicle needs? Join our dynamic team at [Company Name] as a High Performance Toyota Parts Advisor!

There’s no better time to join us on the road to success!

Our Ideal Candidate Qualities Include

• Familiarity with Toyota parts and vehicles: The advisor should be well-versed in Toyota’s full range of parts, including OEM (Original Equipment Manufacturer) and aftermarket options.
• Up-to-date knowledge: Staying current with Toyota’s latest models, parts innovations, and technologies is essential.
• Clear and concise communication: The ability to explain complex parts and solutions to customers in simple terms.
• Accurate order processing: Ensuring that parts are correctly identified, ordered, and delivered without errors.
• Inventory management: Keeping track of stock levels, placing orders efficiently, and managing backorders when necessary.
• Diagnostic skills: Quickly identifying the correct parts needed for repairs or maintenance.
• Resourcefulness: Ability to source rare or specialized parts when customers need them.
• Excellent customer service: Understanding that the customer’s experience is the priority and going above and beyond to ensure satisfaction.
• Patience: Addressing customer concerns with empathy, especially in situations where parts are out of stock or there are delays.
• Professionalism: Maintaining a positive and friendly demeanor, even under pressure.
• Knowledge of available parts packages: Recommending add-ons or upgrades to customers that can improve their vehicle’s performance or longevity.
• Sales experience: Promoting parts that may benefit the customer based on the condition of their vehicle.
• Efficiency: Managing a high volume of customer inquiries while ensuring orders are processed quickly and accurately.
• Prioritizing tasks: Handling urgent orders or requests while balancing ongoing customer service interactions.
• Familiarity with inventory and ordering systems: Using software to look up parts, track inventory, and place orders.
• Understanding of online parts catalogs: Navigating digital platforms to find and order parts.
• Willingness to learn: Staying updated on new Toyota parts, technology, and industry standards.
• Experience with automotive parts: Previous experience in the automotive parts industry or with Toyota vehicles is highly beneficial.
  
  

Responsibilities

As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.

• Answer telephone and greet customers & vendors in a friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Department and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Takes inventory, maintain records of goods received and keeps perpetual inventory controls.
• Receive payment or obtain credit authorization.
• Process core returns, parts warranties and parts returns as necessary.
  
  

Qualifications

• Previous parts advisor experience, preferred
• Understand basic automotive components and systems
• Automotive dealership service experience is a plus
• Any automotive certifications is a plus
• Acceptable driving record and a valid driver's license in your state of residence
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.