Service Administrator

Dealership

L0242 Honda of Salem

Lithia Honda of Salem

Pay: Depending on Experience-$18-$25 hourly

Schedule: Mon-Fri with occasional Saturdays as needed.

If you are a GREAT communicator and enjoy helping others, then we want to talk with you! Automotive or customer service background is helpful in the role but not required. Joining our team as a Service Administrator can set you up for success in the auto industry. Great opportunity in a fun and professional service department!

There is room to learn and grow with us, as we pride our business on the motto, “Growth Powered by People.” Lithia promotes from within first. Giving you every opportunity to learn new skills, be a part of a team, and help a company that will invest in you by leading/developing your unique talents!

Our Ideal Candidate

• Have a positive attitude and be customer service friendly
• Be able to navigate technology with ease
• Be passionate about the Honda brand and desire to be in the auto industry as a career path-Automotive Technology students are encouraged to apply!!
• Previous dealership experience/CDK experience is a PLUS
• Ability to thrive in a fast-paced environment
• Multi-Tasker and ability to work independently
• Strong attention to details and organizational skills
  
  

Responsibilities

• Schedules appointments for service via telephone, e-mail and in person
• Welcome clients when they arrive in the Service Area. Determine the nature of visit and escort the client to the appropriate department/area.
• Inform and introduce the client to the Advisor and explain the nature of the visit. Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client.
• Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client.
• Provide administrative support to the staff when necessary.
• Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturer's warranty policies and procedures as outlined in appropriate manufacturer's Warranty Policy and Procedure Manuals. Process warranty claims in a timely manner, as the repair orders are closed.
• Provide support as a Service Porter when needed
  
  

Qualifications

• Valid driver's license in good standing
• Past work experience in a dealership or customer service role
• Experience navigating technology including phone and computer systems
• Professional in appearance
• Friendly and outgoing personality
• Ability to present information in a clear and professional manner.
• Ability to manage one’s own time effectively.
  
  

We Offer Best In Class Industry Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
  
  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.