Dealership:

Lithia & Driveway | Communication Specialist I

Medford, OR | In-Person (Hybrid Option After Training)

Compensation: $20.50hr

Are you a strong communicator with a passion for problem-solving and customer service? Join Lithia & Driveway as a Communication Specialist I and play a key role in delivering exceptional service to both internal and external customers.

What You’ll Do:

• Serve as a subject matter expert, partnering with shared services teams to resolve inquiries efficiently

• Provide top-notch customer support via phone, email, chat, and social media

• Manage the Travel & Expense inboxes, including the Concur and Credit Cards email inboxes

• Resolve payment issues, inventory questions, banking inquiries, and general customer concerns

• Document and escalate questions as needed, ensuring one-contact resolution

• Contribute to improving processes, procedures, and knowledge base content

What We’re Looking For:

• Strong attention to detail and a sense of urgency

• Excellent communication and problem-solving skills

• Ability to work with multiple systems and applications

• Associate’s degree preferred but not required

• 2 years of related work experience, preferably in banking, finance, or accounting

Ready to make an impact? Apply today and be part of a team that values efficiency, collaboration, and customer satisfaction!

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.