Dealership:

Warranty Review Administrator

This position works closely with the Senior Manager – Service Strategy and the Parts Operations Administrator to perform internal warranty rate increases for both parts and labor for all our dealerships. This role will support doing these increases and manage various stages in the process. The warranty review admin will support the internal team’s goal of reviewing and submitting for increases across all US-based dealerships. This role will report to the Senior Manager – Service Strategy.

Primary Duties (Responsibilities)

• Download the necessary repair order range in CDK DMS. Ensure all necessary repair orders are downloaded.
• Craft warranty parts and warranty labor letters that will be sent to the various OEM’s.
• Manage warranty parts/labor increase tracker. Ensure information in tracker is updated and correct.
• Monitor and manage warranty review email box.
• Assist dealerships with portal download documentation and submission to OEM’s as required.
• Assist in modifying required documentation so that it meets OEM standards/requirements.

Qualifications

Skills:

• Must exercise independent judgment and care in decision making process while also effectively contributing as part of the team.
• Strong communication skills including gaining the confidence of dealership and corporate staff at all levels.
• Strong computer skills including ability to use CDK DMS and Microsoft Suite.
• Does the right thing, takes action and adapts to change.
• Self-motivates, self-accountable, focuses on results, makes plans and follows through.
• Continuous learner who adapts to improve results.
• Demonstrates strong ethical judgment and behavior.
• Strong attention to detail, time management and critical thinking skills.
• Demonstrate sense of urgency in completing job duties and meeting deadlines.
• Must have good working access to internet connection.

Education

• High School Diploma or equivalent required
• 4-year degree or related field preferred

Experience

• Experience using CDK or another DMS system strongly preferred
• Accounting processing experience preferred

Individual Contributor (IC) Competencies

• Humble: lives the mission and values and follows ethical and moral standards
• High performance: proactive, fact-based, and results oriented
• Smart: maintains knowledge of business and financial acumen to make sound decisions
• Nimble: accepts change, values innovation, and solves problems
• Charismatic: collaborates and communicates effectively

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.