What are the responsibilities and job description for the Reservations Manager position at Little Bridge Search?
Reservations Manager
Alternative Titles: Reservations Supervisor, Travel Sales Manager, Booking Manager, Call Center Sales Manager, Contact Center Sales Manager, Sales Operations Manager
Location: Altamonte Springs, FL 32701 (On-site)
Salary: $65,000 per year KPI-based Performance and Team Bonus
About the Opportunity: Join a well-established international Travel Agency with 250 global employees and 15 years of consistent success, now expanding into North America. This is your unique chance to directly influence and build a reservations and sales team from scratch, backed by the strength and stability of an established global business.
Why is this role exceptional?
- Opportunity to create and lead a new, high-performing reservations and sales team.
- Your sales leadership and performance will be crucial to the success of our US office launch.
- Enjoy extensive international onboarding and training in the UK (June 2025), preparing you fully for our official US launch in August 2025.
Key Responsibilities:
- Recruit, train, and lead a team of Sales and Reservations Advisors.
- Establish, track, and achieve ambitious sales KPIs and team performance targets.
- Motivate and coach your team daily, ensuring consistent delivery of exceptional customer service and sales performance.
- Analyze sales data regularly (daily, weekly, monthly) and provide actionable insights.
- Address escalated pre- and post-sales customer issues effectively and professionally.
- Conduct performance reviews, monitor quality assurance, and manage team attendance.
- Collaborate cross-functionally to resolve challenges and enhance operational efficiencies.
Essential Qualifications:
- Proven leadership experience within reservations, sales, or call center environments.
- Demonstrated history of exceeding sales quotas and achieving KPI targets.
- Experienced in recruiting, training, and developing sales teams to perform effectively within deadlines.
- Strong analytical skills with the ability to interpret sales data and drive improvements.
- Excellent communication skills and goal-oriented mindset.
- Proficient in Microsoft Office (Excel, Word).
Preferred Qualifications:
- Background in travel or hospitality industries.
- Familiarity with sales-focused call center operations.
Interview & Hiring Process:
- 3-step interview process, including at least one in-person meeting.
- Mandatory availability for comprehensive UK training in June 2025 (valid passport required).
Interested? Submit your application today for immediate and confidential consideration. Shortlisted candidates will receive further details about the company and next steps.
Salary : $65,000
