What are the responsibilities and job description for the Assistant Manager position at Little Caesars | PFLC, LLC?
As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.
- Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
- Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
- Utilize the huddle board to effectively position the team
- Know and support appropriate personnel policies, labor laws and safety procedures
- Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
- Transition into opening/closing duties
- Make guests really happy by providing great guest service
- Resolve guest complaints/issues
- Lead team members to open, transition, and close shifts
- Manage and organize the line and delegate duties to team members
- Know and uphold standards for product quality
- Work the line as needed
- Promote sales on the shift through suggestive selling and knowledge on in-store promotions
- Execute and support all food safety requirements and practice
- Control food costs, labor, waste, and cash on the shift
- Count drawers and follow proper daily cash handling procedures
- Complete additional e-learning as required
The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.
REQUIREMENTS
- Minimum 18 years of age
- Have previous experience in restaurants, retail or a position involving customer contact, previous leadership experience preferred.
- Possess a high school diploma, or equivalent, and possess basic math skills.
- Legally authorized to work in the United States.
- Great communication skills to communicate effectively with guests and co-workers
- Must have a positive attitude and ethics which support our values and culture
- Must be a strong team player
- Ability to train and coach others
- Ability to work a standard schedule of 20-30 hours per week
- The ability to lift up to 55 pounds.
- The ability to push and pull up to 55 pounds.
- The ability to squat or crouch to lift items from floor level.
- Ability for twisting of the back up to 90 degrees left and right.
- Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
- Must be able to close at least 3 nights a week and work on weekends
As the fastest growing pizza chain in the U.S., there’s no denying that Little Caesars is doing something right. We’re an international brand that’s a household name and a front-of-mind decision when you’ve got pizza on the brain.
We’ve grown tremendously since opening the first store in 1959 – and we’re still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.
