What are the responsibilities and job description for the Field Trainer position at Little Caesars?
Job Description
The Field Training Manager oversees the development of a team that achieves customer satisfaction, sales and profitability goals for Little Caesars across the State of Texas. They supervise the training of Manager Trainees to ensure they acquire necessary knowledge and skills to perform as Co-Managers according to Little Caesars standard operating procedures.
Key Responsibilities:
- Achieves accuracy and service time goals for all customers, ensuring Team Members provide neighborly service as defined by Little Caesars principles, promises and goals, Customer Service Standards, Priority Guidelines and the Remedy Process.
- Ensures quality standards on all products served by guaranteeing all Team Members follow Little Caesars recipes, specifications and procedures described in the Operational Resource Guide (ORG) and training materials.
- Maintains a clean and organized restaurant and colleague image as defined in the Little Caesars Orientation and Training Handbook, or as required by local government agencies.
- Recruits, hires, trains and evaluates colleagues following procedures outlined in the Four Phases of Hiring Handbook and the Managers Class Guide for recruitment, selection, orientation, training and performance evaluation.
- Develops a productive team by providing direction and supervision of colleagues through effective communication, delegation, coaching and discipline, resulting in low turnover among Team Members.
- Ensures a work environment that is compliant with government regulations, safe, secure and free of harassment or discrimination, as defined by Little Caesars policies and procedures regarding security, safety and standards of conduct.
- Completes all paperwork associated with daily, weekly and period end activities as directed by the Area Supervisor or Market Director.
- Performs labor scheduling, food ordering and product projections accurately, maintaining restaurant equipment so that the restaurant opens and closes as scheduled and services all customer orders each day.
- Manages financial responsibilities with integrity, performing tasks associated with achieving cost control goals and supervising colleagues to ensure goals are met.
- Plans and implements local store marketing events and in-store promotions to increase sales.
- Teaches Trainees job functions of the Co-Manager position using the four-step method of training and other methods that maximize learning.
- Accurately assesses Trainee performance and provides timely feedback to the Trainee and regional management to inform decision-making about their status.
Essential Functions:
- Lift and move up to 55 pounds.
- Reach and move items from high shelves and low storage areas.
- Control and utilize equipment safely and correctly.
- Apply pressure to cut through products and clean equipment/utensils.
- Count, separate and weigh all types of food products and inventory items.
- Effectively communicate with customers and co-workers (reading, speaking, hearing, writing, etc.).
- Understand directions, instructions and product specifications.
- Process and complete customer orders.
- Comprehend all training materials and practice standard operating procedures.
- Successfully pass required training programs for certification.
- Use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
- Legally drive an automobile adhering to state and local traffic laws.
- Supervise a number of people at the same time and motivate them to meet goals, duties and deadlines.
Qualifications:
- Minimum two years' experience in a management role, achieving at least an assistant manager/co-manager position in a quick service restaurant, or one year's experience in a management position in a full-service restaurant.
- Preferred minimum age of 21.
- Certified as a Little Caesars Manager for at least six months to one year, depending on performance assessments, and has successfully completed the Manager class or is a Franchise Representative with at least nine months' Little Caesars experience.
- Consistently scored at least 90% on the last two awareness reviews and security compliance evaluations at the restaurant managed.
- Has achieved at least an average score of 'meeting standards' on their last two performance appraisals and scored a minimum of 90% on the customer service section of their last two appraisals.
- Can read and analyze profit and loss statements, has a working knowledge of local store marketing techniques, sales building and a proven track record of controlling costs.
- Possesses strong management, team building and communication skills.
- Has participated in the training and development of Co-Managers and Assistant Managers.
- Has been recommended by their Area Supervisor and completed an interview with the Recruiter/Trainer or Market Director.
- Possesses a valid driver's license from the state of residence with a driving record maintained within company guidelines. A reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Area Supervisor or Market Director.
The Field Training Manager oversees the development of a team that achieves customer satisfaction, sales and profitability goals for Little Caesars across the State of Texas. They supervise the training of Manager Trainees to ensure they acquire necessary knowledge and skills to perform as Co-Managers according to Little Caesars standard operating procedures.
Key Responsibilities:
- Achieves accuracy and service time goals for all customers, ensuring Team Members provide neighborly service as defined by Little Caesars principles, promises and goals, Customer Service Standards, Priority Guidelines and the Remedy Process.
- Ensures quality standards on all products served by guaranteeing all Team Members follow Little Caesars recipes, specifications and procedures described in the Operational Resource Guide (ORG) and training materials.
- Maintains a clean and organized restaurant and colleague image as defined in the Little Caesars Orientation and Training Handbook, or as required by local government agencies.
- Recruits, hires, trains and evaluates colleagues following procedures outlined in the Four Phases of Hiring Handbook and the Managers Class Guide for recruitment, selection, orientation, training and performance evaluation.
- Develops a productive team by providing direction and supervision of colleagues through effective communication, delegation, coaching and discipline, resulting in low turnover among Team Members.
- Ensures a work environment that is compliant with government regulations, safe, secure and free of harassment or discrimination, as defined by Little Caesars policies and procedures regarding security, safety and standards of conduct.
- Completes all paperwork associated with daily, weekly and period end activities as directed by the Area Supervisor or Market Director.
- Performs labor scheduling, food ordering and product projections accurately, maintaining restaurant equipment so that the restaurant opens and closes as scheduled and services all customer orders each day.
- Manages financial responsibilities with integrity, performing tasks associated with achieving cost control goals and supervising colleagues to ensure goals are met.
- Plans and implements local store marketing events and in-store promotions to increase sales.
- Teaches Trainees job functions of the Co-Manager position using the four-step method of training and other methods that maximize learning.
- Accurately assesses Trainee performance and provides timely feedback to the Trainee and regional management to inform decision-making about their status.
Essential Functions:
- Lift and move up to 55 pounds.
- Reach and move items from high shelves and low storage areas.
- Control and utilize equipment safely and correctly.
- Apply pressure to cut through products and clean equipment/utensils.
- Count, separate and weigh all types of food products and inventory items.
- Effectively communicate with customers and co-workers (reading, speaking, hearing, writing, etc.).
- Understand directions, instructions and product specifications.
- Process and complete customer orders.
- Comprehend all training materials and practice standard operating procedures.
- Successfully pass required training programs for certification.
- Use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
- Legally drive an automobile adhering to state and local traffic laws.
- Supervise a number of people at the same time and motivate them to meet goals, duties and deadlines.
Qualifications:
- Minimum two years' experience in a management role, achieving at least an assistant manager/co-manager position in a quick service restaurant, or one year's experience in a management position in a full-service restaurant.
- Preferred minimum age of 21.
- Certified as a Little Caesars Manager for at least six months to one year, depending on performance assessments, and has successfully completed the Manager class or is a Franchise Representative with at least nine months' Little Caesars experience.
- Consistently scored at least 90% on the last two awareness reviews and security compliance evaluations at the restaurant managed.
- Has achieved at least an average score of 'meeting standards' on their last two performance appraisals and scored a minimum of 90% on the customer service section of their last two appraisals.
- Can read and analyze profit and loss statements, has a working knowledge of local store marketing techniques, sales building and a proven track record of controlling costs.
- Possesses strong management, team building and communication skills.
- Has participated in the training and development of Co-Managers and Assistant Managers.
- Has been recommended by their Area Supervisor and completed an interview with the Recruiter/Trainer or Market Director.
- Possesses a valid driver's license from the state of residence with a driving record maintained within company guidelines. A reliable vehicle and auto insurance as a primary driver to complete daily banking and other responsibilities as directed by the Area Supervisor or Market Director.
