CSR/Teller

CSR/TELLER Job Description

Our mission is to offer quality personal customer service and to create long term relationships with our customers. We are a community-oriented Bank with western roots dating back as far as 1919. Our offices are locally managed allowing us to best serve our customers and follow our heritage. Our staff is well trained, professional and our environment encourages personal growth and satisfaction.
General job description
The ideal candidate will have the ability to provide excellent customer service while multi-tasking and displaying a positive, professional demeanor at all times. They would be able to learn quickly and be open to handling a challenging environment daily.
Major duties and Responsibilities:
Perform basic paying and receiving functions such as check cashing, handling deposits, withdrawals, loan and escrow accounts, balance currency and coin, fill customer change orders, process mail and night depository, process cash advances, issue official checks and gift cards, prepare stop payment requests, balance coin counter, buy and sell cash internally to and from vault supply. Accurately and efficiently process all transactions/work though assigned capture machine. Ensure all work processed individually has been captured and balanced. Answer phones and direct traffic. Safeguard assigned currency and coin and follow cash limits based on procedures and policy. This person will also assist with online banking, issuing debit cards and assist customers with Business Banking/emobile- onboarding/maintenance- Backup the new account area and assist with maintenance.
Other duties and Responsibilities:
Promote the improvement of Little Horn State Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic. Greet all customers pleasantly and make them feel welcome. Handle transactions quickly and professionally, use effective listening skills to identify and resolve customer needs.
Qualifications for the job/education/experience:

Education:

High School diploma or equivalency

Only minimum responsibilities are listed. Other responsibilities may be required by management.

Experience:

1-2 years teller/cash handling experience- Previous and recent experience using Fiserv navigator/teller platform

Other:

Strong commitment to providing exceptional customer service

Very good interpersonal/team skills with ability to develop effective working relationships

Previous computer experience
key competencies
Strong commitment to providing exceptional customer service, very good interpersonal/team skills. Greet all customers pleasantly and make them feel welcome and comfortable. Effectively handle customer questions and problems. Use effective listening and observing skills to help identify and resolve customer needs. Spot sales opportunities and refer business consistently. Cross sell other services when the opportunity arises. Keep up to date on pricing and products.
federal regulations
Maintain a working knowledge of Bank’s written policies and procedures that apply to and concern this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation CC, and Regulation E, Bank Security and various other Federal and State regulations as they apply

Physical and Mental Demands (The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Occasionally=0-33% of shift Frequently=34-66% of shift- Constantly=67-100% of shift

Constant lifting/carrying up to 10 lbs. Constantly required to hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.

Frequently lift or carry up to 25 lbs. stand, walk or sit while maintaining oral and written communication with customers and transactions with guidance available.

Occasionally stoop, kneel, crouch or crawl.

Infrequently climb (up ladders etc.) balance (to reach items) or drive a car.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment (The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Constantly works with others, around others and with customers and the public. Constantly works indoors, in confined areas and is exposed to the risk of electrical shock. Frequently works around noise (moderate level). The employee must have the ability to focus on tasks and customers while hearing teller machines (of other tellers), conversations of others, coin sorter, music, phones etc. in a confined area. Infrequently the employee works alone and also works near moving objects. The employee is also infrequently exposed to outdoor weather conditions.

Company Expectations:

Technical Knowledge

Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position. Has the ability to analyze situation and react accordingly.

Communication

Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with co-workers and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient.

Organization/Planning

Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions and notifies affected personnel. Plans effectively to ensure timely completion of duties.

Teamwork/Professionalism

Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor.

Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.

Customer Service Culture

Employees will strive for outstanding, professional and courteous service to our customers and anyone who visits our offices.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: Multiple locations

Salary : $15 - $20