What are the responsibilities and job description for the Patient Care Coordinator - LPN position at Little River Medical Center, Inc.?
Patient Care Coordinator (LPN)
POSITION SUMMARY
The Patient Care Coordinator (PCC) in Chronic Care Management (CCM) plays a critical role in supporting patients with chronic conditions by coordinating care between health care providers, ensuring patient compliance with care plans, and helping to manage patients’ overall health. The PCC is responsible for maintaining regular communication with patients and providers, identifying health risks, facilitating interventions, and ensuring patients receive appropriate follow-up care. In addition, the PCC will be responsible for contacting patients who qualify for the CCM program to assess their interest and engagement in participating in the program. This position is essential in helping patients manage their chronic conditions effectively and improving health outcomes.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to change lives and serve our communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
The Patient Care Coordinator (PCC) in Chronic Care Management (CCM) plays a critical role in supporting patients with chronic conditions by coordinating care between health care providers, ensuring patient compliance with care plans, and helping to manage patients’ overall health. The PCC is responsible for maintaining regular communication with patients and providers, identifying health risks, facilitating interventions, and ensuring patients receive appropriate follow-up care. In addition, the PCC will be responsible for contacting patients who qualify for the CCM program to assess their interest and engagement in participating in the program. This position is essential in helping patients manage their chronic conditions effectively and improving health outcomes.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to change lives and serve our communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Coordinate care for patients with chronic conditions, ensure they receive timely services and follow up care as outlined in their care plan. This includes reviewing patient records, medications, referrals, and ensuring the completion of required interventions.
- Maintain regular contact with assigned patients via phone calls, emails, or virtual platforms to provide education, support, and motivation for managing chronic conditions. Encourage patient adherence to care plans and identify potential barriers to compliance.
- Perform detailed chart reviews to assess patients’ current health status, monitor progress, document interventions, patient interactions, and any significant changes in condition. Ensure accurate and timely charting in the Electric Health Record (HER) system.
- Work closely with primary care providers and other health care professionals to ensure that patients receive coordinated, high-quality care. Act as a liaison between the patient and healthcare team, facilitating communication and addressing any concerns or discrepancies.
- Provide patients with relevant information on managing chronic conditions, including lifestyle modifications, medication management, and preventative care. Offer support and understanding and follow through with medical recommendations.
- Track patient progress, monitor for potential issues such as missed appointments or medication refills, and intervene when necessary. Ensure patients receive reminders for follow up appointments and preventive screenings.
- Collaborates with Administrative and Quality Improvement team in clinical program goal setting, progress evaluations and ongoing problem solving.
- Participates and assists in organizing patient related program meetings, participation in community events, health fairs, and other external opportunities.
- Participates in ongoing electronic medical record (EMR) training and assists the Health Information Systems Coordinator in optimized development and use of the EMR system with respect to the CCM program.
- Maintains excellent customer service relationships with patients, colleagues and outside partners.
- Represents Little River Medical Center, professionally in all work-related interactions with vendors, community members and health care colleagues.
- Performs all other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- A Licensed Practical Nurse with a minimum of 2 years in a clinical setting, required.
- Experience with quality programs and measuring patient outcomes is preferred.
LANGUAGE SKILLS
Knowledge and skills of the Spanish language is a plus but not required.
CERTIFICATES, LICENSES, REGISTRATION
Licensed Practical Nurse in the state of South Carolina or North Carolina.
LRMC offers benefits such as:
Knowledge and skills of the Spanish language is a plus but not required.
CERTIFICATES, LICENSES, REGISTRATION
Licensed Practical Nurse in the state of South Carolina or North Carolina.
LRMC offers benefits such as:
- Medical, Vision & Dental insurance.
- Employer matched 403B Retirement Plan.
- Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
- Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.
