Patient Services Representative - Referrals Support

REFERRALS SUPPORT & RESPONSIBILITIES:

1. Assist/cover for Referral Coordinator.

2. Research outgoing referrals and diagnostic orders including the completion of required forms.

3. Tracking of referrals/diagnostic orders via phone/access though outside facility EMR system.

4. Coordinating and scheduling referrals and diagnostic orders.

5. Prioritizes referrals and diagnostic orders by their urgency in a timely manner.

6. Contacts insurance companies to ensure if prior approval requirements are met to include documentation.

7. Establishes relationships with outside facilities.

DUTIES & RESPONSIBILITIES:

1. Responsible for unlocking front door at appropriate time.

2. Check voice mail for messages and turn on/off as appropriate.

3. Answer telephone, take messages and transfer calls as appropriate.

4. Take prescriptions refill requests from patients and pharmacies and enter into the computer

5. Check patients in and out upon arrival and departure respectively.

6. Schedule patient appointments.

7. Print demographic information sheets at least annually for patient to verify information.

8. Enter patient demographics information into computer.

9. Update patient demographic/insurance information as necessary.

10. Scans patient insurance cards into EHR as necessary.

11. Collect co-pay and/or billed charges from patient at time of visit and post into EHR.

12. Process all received faxes appropriately and in a timely manner.

13. Process courier mail in a timely manner.

14. Run insurance eligibility program twice a day- once for the day before the appointment and once for same day appointments.

15. Verify Medicaid eligibility via website for patient upon arrival as required.

16. Telephone following day patients to confirm appointments if automated system fails

17. Make outside referral appointments for patients as needed.

18. Monitor outstanding referrals and follow-up as needed to insure patient attends appointment and we receive the report.

19. Responsible for printing and tracking dictation on a daily basis.

20. Process work from provider out-box for office as appropriate.

21. File patient charts as necessary.

22. Reconcile cash drawer daily and prepare deposit report for Practice Manager.

23. Maintain administrative patient alerts as necessary.

24. Assemble registration packets as needed

25. Prepare documentation for OB Chart Review monthly.

26. Assist with Medical Records as necessary.

27. Assist Referral Coordinator/Coverage with tracking of all referrals and diagnostic orders sent to outside facilities to include completing required forms, tracking, phone communication, direct access with outside facility EMR system, and scheduling.

28. Perform other duties as assigned.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical terminology: 1 year (Preferred)
• EMR systems: 1 year (Preferred)
• Customer service: 1 year (Required)
• Computer skills: 2 years (Required)

Ability to Relocate:

• Newbury, VT 05051: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25