What are the responsibilities and job description for the Floor Manager - Catering and Event Intake position at Little Skillet?
About Us:
Victory Hall is known for delivering exceptional dining experiences and flawlessly executed events. We pride ourselves on providing outstanding service and creating memorable moments for our guests, whether it’s a casual gathering or a formal celebration.
We are seeking a dedicated Floor Manager to oversee event and catering intake while ensuring seamless on-site operations and service support.
Job Overview:The Floor Manager will play a dual role in managing event planning and providing hands-on support during service. They will handle event and catering intake, coordinate logistics, and work alongside the front-of-house team to maintain exceptional service standards during events and regular dining operations.
Key Responsibilities:
- Event Intake & Planning
- Serve as the primary point of contact for clients booking events.
- Respond to inquiries, conduct venue tours, and handle bookings.
- Work with clients to finalize contracts, menus, and timelines.
- Collaborate with kitchen and service teams to ensure flawless execution.
- Oversee event logistics, including staffing, rentals, and decor.
- Catering Management
- Manage catering orders and ensure timely delivery or on-site service.
- Oversee preparation schedules and food presentation standards.
- Ensure catering events meet or exceed client expectations.
- On-Floor Leadership
- Act as the point person on the floor during events and peak service hours.
- Lead the front-of-house team to ensure smooth service and guest satisfaction.
- Troubleshoot issues during service or events, maintaining high-quality standards.
- Provide hands-on support, including stepping into service roles as needed.
- Team Collaboration
- Partner with the General Manager, Chef, and front-of-house staff to align event and service objectives.
- Support event and service staff to ensure consistency in quality and professionalism.
Qualifications:
- Proven experience in restaurant or event management, with a focus on catering and front-of-house operations.
- Strong organizational and leadership skills.
- Ability to multitask and adapt to a fast-paced environment.
- Excellent communication skills with a focus on customer service.
- Availability to work evenings, weekends, and holidays as required.
- A proactive, team-oriented approach to problem-solving.
Why Join Us?
- A dynamic work environment where your contributions make a direct impact.
- Opportunities for professional growth and advancement.
- Employee perks, discounts, and the chance to work with a passionate team.
Job Types: Full-time, Part-time
Pay: $28.00 - $33.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Ability to Commute:
- San Francisco, CA 94107 (Required)
Work Location: In person
Salary : $28 - $33