What are the responsibilities and job description for the Case Manager (ICMS-PSH) position at Little Tokyo Service Center?

Job Description

Salary : $24-$27 / hr depending on experience

JOB ANNOUNCEMENT

Case Manager (ICMS-PSH), Homeless Services

Location : Little Tokyo Service Center (Downtown LA Office)

Salary : $24-$27 / hour depending on experience

Hours : Full-time, Regular, Non-exempt

Benefits : Comprehensive Benefits package includes

Paid sick leave, vacation leave, and monthly mental health days
Paid holidays including your birthday and the week between Christmas and New Year's
Full health coverage for employees through designated health plans
Employer matching for 403(b) retirement plan
Therapy stipend

Available # of Positions : 3

Supervisor : Director of Homeless Services

Background :

For over 40 years, Little Tokyo Service Center (LTSC) has provided a safety net of social welfare and community development services to empower people and communities in need. LTSC provides culturally and linguistically appropriate services to the Japanese American community in the Southland, builds multi-family affordable housing projects to uplift low-income neighborhoods of color throughout Los Angeles, and promotes equitable development and cultural preservation in the Little Tokyo neighborhood.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, age, national origin or disability.

Summary of Duties :

As an ICMS Case Manager - PSH (Permanent Supportive Housing), your primary responsibility is to provide daily case management support to your assigned caseload, which will be made up of formerly homeless individuals living at a Permanent Supportive Housing site in the Downtown Los Angeles / Skid Row area, the Umeya Apartments.

As an ICMS Case Manager, you'll build strong, trusting relationships with often extremely vulnerable participants, using a person-centered approach that includes motivational interviewing and harm reduction, to support your clients with stabilizing in permanent housing and improving their overall health and well-being. In this role, you will be responsible for providing case management to individuals with severe mental health diagnoses, substance use disorders, and complex trauma. You will be expected to facilitate support groups and activities to provide enrichment and socialization for residents at the Umeya Apartments.

The ideal candidate for this role is an empathetic, compassionate individual with a passion for social justice, and someone who is looking to be part of the solution to end homelessness.

Responsibilities Include :

Provide case management and other related services to individuals experiencing homelessness.

Develop meaningful, trusting relationships with vulnerable clients, promoting their well-being and stability, providing a sense of care and community, and connecting them to essential services

Serve as the primary point of contact for a caseload of no more than 20 individuals

Provide a range of ICMS case management services, regularly checking on clients' well-being and connecting them to necessary resources, including obtaining vital records, referrals to additional services (mental health, medical, legal aid), accompanying clients to appointments, applying for benefits, completing paperwork, providing emotional support, etc.

Utilize a trauma-informed approach to provide supportive, holistic care to clients

Assist clients with developing essential life skills to live independently and integrate into the community

Obtain a working knowledge of the homeless service system and social services landscape throughout Los Angeles city and county

Write and submit documentation / case notes in a timely manner, using an electronic records database

Complete required client assessments and questionnaires per LA County documentation requirements

Identify service gaps and collaborate with community partners to ensure clients receive the full scope of necessary services

Attend staff meetings, training sessions, and retreats to ensure team synergy and stay updated on changes

Maintain effective communication with management, staff, collaborators, and participants

Contribute to the day-to-day operations of Homeless Services and LTSC as a whole

Advocate for the needs and concerns of individuals experiencing homelessness

Research resources, information, and data for services, presentations, reports

Interpret and translate information and documents as assigned by supervisor

Contribute to the ongoing learning of staff by sharing information and training

Assist with coordinating and / or facilitating staff meetings

Take active participation in other duties, as deemed necessary, as an employee of the Homeless Services team and LTSC

Support activities that advance the mission of the organization and create positive change for people and places

Other duties as may be assigned by your supervisor

Execution of some of the above duties may require driving or use of public transportation to provide services at satellite offices or in the field.

Qualifications, Experience, and Skills :

Three years, preferred, of experience in providing case management or outreach services to vulnerable populations (both professional and / or volunteer experience is sufficient)

General understanding of homelessness as a social justice issue

Any equivalent combination of education, experience, or training that has prepared you for the role

Proficiency in computer applications, including word processing, spreadsheets, and Internet research

Strong organizational and planning skills

Excellent interpersonal and communication skills for building relationships

Strong record-keeping skills for tracking metrics and participation

Equivalent education or experience can be substituted for all minimum qualifications, except when legal requirements, such as a license / certification / registration, are required.

How to Apply : Please apply directly on our Career Website for the Case Manager (ICMS-PSH) position.

Salary : $24 - $27

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