Patient Access Representative

Job Title: Patient Access Representative

Department: Health Clinic

Reports to: Health Clinic Manager

Salary Range: $21.61 to $32.42 hourly

Status: Non-Exempt

Level: C41

Opens: September 19, 2024

Closes: October 03, 2024

SUMMARY: The Patient Access Representative position serves as a key point of contact for clinic clients. As such, customer service, phone skills, and verbal communication are of utmost importance. This employee will answer the clinic phone, schedule patient appointments, and make patient reminder calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent service to patients and fellow employees, and represent LTBB Health Department in a professional, positive manner.
• Recognizes and is sensitive to the cultural dimension inherent in working for LTBB of Odawa Indians. Must be culturally competent and/or willing to learn.
• Abides by HIPAA policies pertaining to protected, personal health information; keeping it in strictest confidence as required by federal law, CFR 42, and Tribal policies and statutes.
• Maintain a professional and courteous demeanor while addressing patient concerns.
• Effectively manage a multi-line phone system in a busy medical office setting.
• Utilize established triage protocols and guidelines to assess the urgency of patient needs, guided by the information provided by patients about signs and symptoms medical history through phone calls.
• Connect patients with other clinical services as required.
• Schedule appointments for patients in alignment with current departmental policies.
• Learn RPMS/EHR medical record system for scheduling and provider notification.
• Check voicemail regularly and return calls in a timely manner.
• Employ active listening skills when gathering accurate and complete information from patients.
• Communicate with provider when encountering complex cases.
• Complete appointment reminder calls/text messages to patients to confirm upcoming appointments.
• Assist with adjusting provider schedules when requested by medical staff or nurse manager.
• Cross trains to other clinic front desk duties to assist as needed to fill in for time off.
• Accurately document all patients’ interactions in EHR program.
• May be required to perform miscellaneous job-related duties as assigned.

EDUCATION AND EXPERIENCE: Medical knowledge acquired through one year of college education or equivalent to a minimum of three years of experience working in the medical field required. EMT experience and education preferred. Experience in providing phone triage preferred. Experience working with Tribal community is preferred.

KNOWLEDGE, SKILLS AND ABILITIES: Most important skill and ability in this position is the ability to successfully assess and triage patients’ conditions and concerns while delivering excellent customer service, which involves verbal and non-verbal communication, tone of voice, and phone skills. Must be able to effectively manage a multi-line phone system. Must be detail oriented and have excellent organizational skills. Must have working knowledge of medical terminology and have strong verbal and written skills. Must have ability to multitasks and complete assignments with minimal supervision. Must have good communication skills and possess computer knowledge. Must abide by HIPPA law and protect personal health information, maintaining confidentiality and security of all medical records. Must be open and willing to learn all aspects of medical office administration. Must be dependable and time conscious. Must be able to work well with others. Ability to travel for training is required.

CERTIFICATES, LICENSES, REGISTRATIONS: BLS certified or acquired within six months of employment. Must possess a valid driver’s license, have reliable transportation and be insurable for duration of employment.

COMMENTS: Indian preference will apply. Individuals must pass a thorough background investigation. Individual must have a positive job history with previous employers, including LTBB. Individual must take TB test and get influenza vaccination annually due to working in a health setting. LTBB Health Department is scent-free and all employees must follow this guideline.

ABOUT US: On Sept. 21, 1994, the Little Traverse Bay Bands of Odawa Indians (LTBB) was federally reaffirmed with the signing of Public Law 103-324. The Tribe is governed by a nine-member Tribal Council who serve staggered terms. The LTBB Government presently employs over 200 employees across more than 20 departments, ranging from Healthcare to Natural Resources.

TO APPLY: Please submit LTBB Application Form, Resume, and Cover Letter via Indeed, or by Email (hr@ltbbodawa-nsn.gov), Fax, Mail, or In Person at our Human Resources office.

• LTBB Application Form available here: https://ltbbodawa-nsn.gov/wp-content/uploads/2021/03/Employment-Application.pdf
• LTBB Human Resources Contact Information available here: https://ltbbodawa-nsn.gov/departments/human-resources-department/job-opportunities/

Job Type: Full-time

Pay: $21.61 - $32.42 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Caregiver leave
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Family leave
• Free fitness classes
• Free flu shots
• Free parking
• Gym membership
• Health insurance
• Language training provided
• Life insurance
• Loan forgiveness
• Military leave
• Opportunities for advancement
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
• Wellness program

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Petoskey, MI: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $32