What are the responsibilities and job description for the Business Account Specialist F/M/X position at LittleBig Connection?
Who are we?
About LittleBig Connection
The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time.LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.
We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.
How do we do it?
Through our platform, which allows:
- Clients to publish on our marketplace all their requirements (RFPs) for external consulting services.
As the leading international player in its industry, LittleBig Connection supports 280 major clients such as AXA, Carrefour, Sephora, Decathlon, Air France or Kering in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Workforce Management by 2025, LittleBig Connection is present in 25 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... the #FutureofWork is already here! Are you ready for the adventure?
Why join LittleBig Connection?
❤️ Thrive in the new digital business worldLead high value-added strategic projects with a concrete business impact
Experience working in a young and international atmosphere, with colleagues on all 5 continents
Benefit from a flexible work environment with remote working options
Access a variety of training courses and continuously improve your skills
Take part in the events organized by our LittleBig Crew: work socials team building events... moments you won't want to miss!
Job description
We are seeking Business Account Specialist to play a key role in ensuring the continued success of our rapidly growing Customer base.
You’ll achieve this role by:
- Ensuring the satisfaction of your portfolio of clients is achieved
- Creating and validating new projects (verifying and validating the correct configuration of the supplier and client profiles, validating legal documents, receiving and processing Purchase Orders)
- Ensuring Suppliers and Clients validate timesheets and fixing potential issues
- Ensuring the close monitoring of renewing projects following the reception of the Purchase Order
- Maintaining a strong alignment with the Account Manager
- Ensuring a perfect billing flow with a strong collaboration with the finance team.
- Ensuring continuous improvement of our sales administration processes as we value your feedback to improve the way we deliver value to our clients
- Any other support that is needed to fulfill a business need
Profile Requirement
Ideal Candidate:
- Enthusiastic with great interpersonal skills and with a positive attitude
- You like solving problems and detail oriented
- Excellent oral and written communication skills in French and English (a 3rd language is a plus)
- A minimum of 2 years in Customer Support or any related Service field (for digital products)
- A degree or more in Communication, Management, IT, Business or similar fields
- Able to tackle complexity and pay attention to details, accentuate an analytical mind.
- You enjoy working in a team as well as independently.
- Mastery of generative AI tools such as ChatGPT is a plus for improving day-to-day productivity.
LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.