Business Account Specialist - Mauritius - F/M/X

Who are we?

About LittleBig Connection

The world of work has been transforming at an incredible speed. Today, companies must not only adapt to keep pace with change – they have to get ahead of the game. They need to function as integrated organizations, positioning the best talent at the heart of each project to leverage the right skills at the right time. LittleBig Connection is the solution that connects big companies with external experts looking for the best projects available.We create a direct and transparent link between all companies and stakeholders, big and little, so they can team up more easily than ever before.

How do we do it?

Through our two offers:

Connect, our marketplace, allows clients to publish all their requirements (RFPs) for external consulting services. More than 500,000 consulting companies, IT vendors, and freelancers can identify their next projects and submit consultant or candidate profiles.
Rise, our Vendor Management System (SaaS platform), enables the entire ecosystem to collaborate digitally from sourcing to payment. It provides legal support, performance monitoring tools, timesheets, invoicing, and many other features to streamline operations.

As the leading international player in its industry, 25,000 Procurement and IT professionals (such as Auchan, Renault Trucks, Pluxee, Veolia, bioMérieux, Bouygues Telecom) use LittleBig Connection daily in their Big innovation projects and flexibility needs. With the ambition to become the international leader of Total Talent Management, LittleBig Connection is present in 50 countries around the world and has no intention of stopping there: Canada, India, Vietnam, Spain, Mauritius, Tunisia... Team up with the World is more than our tagline—it’s our reality.

Are you ready for the adventure?

Job description

We are seeking Business Account Specialist to play a key role in ensuring the continued success of our rapidly growing Customer base.

You’ll achieve this role by:

• Ensuring the satisfaction of your portfolio of clients is achieved
• Creating and validating new projects (verifying and validating the correct configuration of the supplier and client profiles, validating legal documents, receiving and processing Purchase Orders)
• Ensuring Suppliers and Clients validate timesheets and fixing potential issues
• Ensuring the close monitoring of renewing projects following the reception of the Purchase Order
• Maintaining a strong alignment with the Account Manager
• Ensuring a perfect billing flow with a strong collaboration with the finance team.
• Ensuring continuous improvement of our sales administration processes as we value your feedback to improve the way we deliver value to our clients
• Any other support that is needed to fulfill a business need

Profile Requirement

Ideal Candidate:

• Enthusiastic with great interpersonal skills and with a positive attitude
• You like solving problems and detail oriented
• Excellent oral and written communication skills in French and English (a 3rd language is a plus)
• A minimum of 2 years in Customer Support or any related Service field (for digital products)
• A degree or more in Communication, Management, IT, Business or similar fields
• Able to tackle complexity and pay attention to details, accentuate an analytical mind.
• You enjoy working in a team as well as independently.
• Mastery of generative AI tools such as ChatGPT is a plus for improving day-to-day productivity.

LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.