What are the responsibilities and job description for the Concierge position at LIV Health?
Liv Health is an expert in health optimization, utilizing the latest advances in diagnostic testing to discover the biochemical individuality of patients and then use that intelligence to curate a personalized wellness plan. Liv Health is not here to replace primary care physicians or to simply treat symptoms. We are individualized, concierge well-care founded on the principle that prevention is better than any cure. There is not a one size fits all approach to medicine. Our care team designs custom protocols tailored to the individual with interventions to address Mindset, Exercise, Sleep, Hormones, Nutrition, & Gut. We are data-driven, tech-enabled, personalized wellness.
Overview:
The Concierge helps Liv Health accomplish its mission by acting as a liaison between partner doctors and patients, as well as serving as a subject matter expert on Company supplements and processes.
Job Duties:
- Guide patients through the appointment process by explaining the Liv Health protocol and ensuring patient satisfaction.
- Educate patients on the prescribed regimen and answer any questions for the patients.
- Provide health coaching to help patients achieve desired goals and outcomes.
- Communicate with patients via phone, email, and the company's electronic messaging system.
- Input orders and update patient files in the company EMR.
- Research health trends to better provide recommendations to patients and doctors.
- Follow-up with projects and order status with Patient Support Coordinators.
- Help generate content for company social media platforms.
- Keep patients engaged through regular follow-ups and check-ins.
- Serve as account manager by reviewing patient charts and offering other products that can help meet patient goals and needs.
- Other duties as assigned.
Key Skills, Knowledge, and Abilities:
- Bachelor’s Degree in Health Administration or related health coaching field preferred.
- 2 years of experience in a medical office using medical terminology.
- Previous experience serving as a health coach or similar role with high patient contact is highly preferred.
- Excellent interpersonal and written communication skills.
- Strong technological and computer skills.
- Highly organized and self-motivated.
