Assistant Director of Security

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific

• Coordinate the operational activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
• Direct and maintain continuous physical property rounds by Security personnel
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
• Document, and track all security related issues or problems
• Interact and coordinate activities with Risk Management
• Respond to all general liability insurance claims
• Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
• Review all reports regularly for completeness and accuracy
• Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product / service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Inform Director of Security of all matters concerning safety and security
• Produce weekly schedules
• Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
• Maintain adherence to Bloodborne Pathogen Exposure Control program.  Train personnel regarding policies and procedures.  Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations
• Conduct detailed investigations into work-related injuries
• Responsible for the search, storage and return of all lost and found items
• Maintain and update master files of all MSDS information for all hotel departments.  Ensure that all departments have correct information accessible to staff.
• Conduct an annual inventory of all chemicals used by all departments in the hotel
• Instruct and supervise new Security personnel during their first few months of employment
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
• Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
• Oversee TIPS and first-aid training of all Security officers
• Oversee scheduling of all Security personnel
• Develop cooperative working relationships between Security / Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
• Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
• Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms
• Maintain comparison statistics :
• Room losses
• Total number of incidents
• Number of employee accidents and resultant cost in terms of money and lost work
• Number of guest accidents
• Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
• Coordinate random bag and locker checks as necessary
• Review / maintain accurate daily payroll records / reports, maintaining conformity to established budgetary guidelines

General

Qualifications

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.