What are the responsibilities and job description for the Director of Front Office position at Live! by Loews - Arlington, TX?
Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.
We are seeking a Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.
Qualifications
- Minimum two to three years Front office or guest services management with at least one year supervisory experience
- Knowledge of hotel operations
- Excellent and demonstrated communication skills : written and verbal
- Outstanding and proven guest service skills
- Organizational skills
- Ability to work weekends, evenings, holidays as necessary, required
- Experience with hotel property management systems. Opera preferred.
- A Bachelors degree in hospitality management and / or business is preferred but not required
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
