What are the responsibilities and job description for the Casino Host - Philadelphia position at Live! Casino and Hotel Philadelphia?
Overview
Why We Need Your Talents
The Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.
Responsibilities
Where You'll Make an Impact
- Interact and build relationships with guests, concentrating in the higher denomination zones.
- Explain the benefits of the Player’s Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.
- Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
- Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
- Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
- Handle and respond to guest complaints to ensure a positive outcome.
- Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
- Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
- Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
- Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.
Qualifications
Skills You'll Need to Succeed
- Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
- Two (2) years of experience in direct interaction with customers.
- Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
- Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
- Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.
- Knowledge of gaming regulations.
- Ability to recognize problem gaming signs and deal with them appropriately.
- Broad variety of tasks and deadlines requires a flexible and irregular work schedule.
A Few Must Haves
- Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
- Two years of experience in direct interaction with customers.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Perks We Offer You
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Physical Requirements
- Ability to stand 50%.
- Ability to walk 50%.
Life at Live!
- 24/7 high energy casino
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed
