What are the responsibilities and job description for the Restaurant Manager - Sports & Social position at Live! Casino & Hotel Louisiana?
Function (Scope and Main Purpose of Job)
The Restaurant Manager is responsible and Accountable for Administration, operation, and direct management of the restaurant.
Core Service Standards
CLEAN Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities And Duties
The Restaurant Manager is responsible and Accountable for Administration, operation, and direct management of the restaurant.
Core Service Standards
CLEAN Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities And Duties
- Develop and manage the business plan and budget for the restaurant.
- Responsible for inventory control and ordering supplies, food, and drink necessary to operate the restaurant.
- Manages areas of responsibility to enhance the gaming experience of guests to Live! Casino & Hotel in becoming the number 1 gaming and entertainment venue in the Mid-Atlantic region.
- Development of staff to include training, interviewing for hires, conducts disciplinary counseling and performance evaluations.
- Review staffing levels to maintain a budgeted level of employment. Delegate authority and assign responsibilities.
- Review departmental status with Food and Beverage Director.
- Develop and manage programs and processes to reduce and control loss time injuries.
- Meets with directors and managers as necessary.
- Other duties as assigned.
- Ability to analyze and interpret restaurant operational results.
- Ability to solve complex problems.
- Knowledge of sanitation laws and health regulations and applicable OSHA regulations.
- Ability to perform assigned duties under pressure.
- A variety of task and deadlines requires irregular work schedule.
- Ability to perform in an interruptive office environment. Accuracy in completing assigned duties in a timely manner.
- Preferred, five (5) to seven (7) years’ experience in restaurant management and supervision.
- Preferred, a four (4)-year degree in related fields or equivalent work experience.
- Must be able to obtain and maintain a valid gaming license as determined by the Louisiana State Gaming Commission for the position and an Alcohol Beverage Control card any applicable health certificates.
- Ability to work long hours.
- Ability to stand for long periods of times without sitting or leaning.
- Ability to climb stairs multiple times daily.
- Ability to handle multi-tasking-heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to climb, bend, stretch, twist or reach with your body and arms.
- Ability to work under variable temperatures and noise levels.
- 24/7 high energy casino gaming and entertainment space.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
