What are the responsibilities and job description for the Restaurant Host - Sports & Social - Philadelphia position at Live! Casino & Hotel Maryland?
Overview
Why We Need Your Talents
Are you outgoing and do you have a track record of going the extra mile? Are you motivated and have the ability to work as a team? If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is the job for you. Our hosts know that first impressions are everything. They provide a warm and friendly welcome when our guests arrive or call in with questions. As a host, you’ll greet guests at the door, determine where they’d like to sit and guide them to their table while making casual conversation.
Responsibilities
Where You'll Make an Impact
Skills You Will Need to Succeed
Why We Need Your Talents
Are you outgoing and do you have a track record of going the extra mile? Are you motivated and have the ability to work as a team? If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is the job for you. Our hosts know that first impressions are everything. They provide a warm and friendly welcome when our guests arrive or call in with questions. As a host, you’ll greet guests at the door, determine where they’d like to sit and guide them to their table while making casual conversation.
Responsibilities
Where You'll Make an Impact
- Main duties include greeting customers as they arrive at the facility and thank them for their patronage upon departure.
- Should a party have special needs or request accommodations, the host ensures the group's requirements are met.
- Ensures compliance with all regulatory controls and the State Gaming Agency.
- Answers the phones and taking messages/reservations.
- Maintaining an accurate wait when necessary.
- Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the company.
Skills You Will Need to Succeed
- Must be RAMP certified.
- Required to work nights, weekends, and/or holidays.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
- High school diploma or equivalent or equivalent work experience in a high volume, service focused environment.
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
- 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
- Casino is over 200,000 square feet and requires ability and energy to move about it with a true sense of urgency.
- Handling, carrying or lifting items weighing up to 20 pounds.
- Must be able to work in a smoke-filled environment.
- Ability to stand for long periods of times without sitting or leaning
- Ability to climb, bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels
- Use of going up and down stairs multiple times per day and elevators
- 24/7 high energy casino with more than 510,000 square-feet of gaming, hotel, dining and entertainment space and approximately 2000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You may occasionally work in an environment where smoking is allowed.
