What are the responsibilities and job description for the Table Games Floor Supervisor - Philadelphia position at Live! Casino & Hotel Philadelphia?
Why We Need Your Talents
Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.
Where You'll Make an Impact
Responsible for the successful operation of the Table Games area, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.
Where You'll Make an Impact
- Responsible to the Casino Pit Manager or Shift Operations Manager for successful performance of assigned duties.
- Controlling gaming cards and equipment.
- Responsible for the supervision and performance of the table games dealers.
- Assists and advises other departments and company personnel as necessary, to assure the success of the table games.
- Manages the administration of fills/credits, player ratings, keeping track of markers, and rundowns.
- Analyzing customers play; cheating scams, counters, and unusual or suspicious variations of play.
- Development of staff, evaluating and training.
- Review table game activities and promotional status with designated managers.
- Meet with departmental directors and managers as necessary.
- Excellent customer service.
- Ensure the safety and security of guests and employees.
- Other duties as assigned.
- Methods of Accountability
- Ability to maintain strict confidentiality relative to financial data, casino policies, and promotions.
- Through various oral and written reports.
- Through achievement of performance goals.
- Standards of Performance
- Management abilities demonstrated in managing the table games operations.
- Maintain interpersonal working relationship among all personnel.
- Oral and written communication skills.
- Willingness to assume responsibility relative to the performance of the table games.
- Obtainment of departmental budget and goals.
- Effective managing of the staff.
- Accuracy in completing assigned duties, paperwork, and reports.
- Must be proficient with all Microsoft software products.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Knowledgeable of specified games and gaming regulations.
- Ability to add monies and chips.
- Knowledge of theft techniques.
- Good public relations/guest service skills.
- Two (2) to Five (5) years of experience with a Four (4) year degree in related fields or equivalent work experience.
- Technical school education in dealing specified games.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
- Casino is over 300,000 sq. ft. and requires ability and energy to move about it with a true sense of urgency.
- Sitting 5%
- Walking 10%
- Standing 75%
- Keyboarding 10%
- Use of going up and down thirty-one (31) stairs multiple times per day and elevators.
- 24/7 operation requiring extended hours and the ability and willingness to meet the team members’ schedules when handling matters scheduling, team member relations and staffing.
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- It is a condition of employment that all new hires who receive job offers after Dec 4, 2021 be fully vaccinated against COVID 19. (A booster shot is not required.). A copy of your COVID-19 Vaccination Record Card, or medical certification from your physician, will be required on your first day of employment. Live! Casino will make reasonable accommodations for disability or sincerely-held religious beliefs.
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